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I live in Ecuador. I recently bought an iPhone 6 plus from…

Customer Question
Hi. I live...

Hi. I live in Ecuador. I recently bought an iPhone 6 plus from China. It worked fine for months but now it does not receive a phone signal from my carrier. I have two iPhones. The other is a 5. It also began to act up about the same time, but I fixed it with a reset. I have done everything for the 6, even a hard back up but nothing works. Can you help?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

11.2.1

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It's been at least three weeks. I have tried everything on the internet. I also took it to my provider and we changed out the sim card. my card would work on other iphones but not this one.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Sometimes I would receive a signal for up to three hours before it would start searching again.

Submitted: 7 months ago.Category: Smartphones
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Answered in 2 hours by:
12/20/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,616
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Let me know what the basic answer is. If needed, I will be happy to pay $20 extra.
Technician: Harry, IT replied 7 months ago

What is the error message that you see?

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Customer reply replied 7 months ago
Searching
Customer reply replied 7 months ago
I have tried everything listed on the internet. I really believe it is a software issue with Apple.
Technician: Harry, IT replied 7 months ago

What do you mean that you purchased it from China? Was it a person in China? Were you in China when you bought it?

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Customer reply replied 7 months ago
Thought maybe you had a software trick.
Customer reply replied 7 months ago
I bought it from eBay. It was refurbished, supposedly, and sent out from Hong Kong.
Technician: Harry, IT replied 7 months ago

It sounds like you have a bad phone. I would contact the seller for a refund or replacement

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Customer reply replied 7 months ago
How would upgrading the software make my phone bad?
Technician: Harry, IT replied 7 months ago

I never said upgrading the software made your phone bad.

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Customer reply replied 7 months ago
I also had trouble with an older 5 phone that when I reset it, it worked. This does not make sense.
Customer reply replied 7 months ago
Forget it. You don't understand.
Technician: Harry, IT replied 7 months ago

OK

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Customer reply replied 7 months ago
Give me my money back.
Technician: Harry, IT replied 7 months ago

You can speak to customer service regarding a refund.

Merry Christmas!

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