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I use Facebook on an iPhone 8; I’ve been hacked, my profile…

Customer Question
I use Facebook on...

I use Facebook on an iPhone 8; I’ve been hacked, my profile picture has been replaced. I can’t access my account.

Technician's Assistant: When could you last open your Facebook?

Yesterday

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Submitted: 8 months ago.Category: Smartphones
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Answered in 59 minutes by:
12/20/2017
Technician: Karthik Nagarajan,
 replied 8 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik Nagarajan,
 replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the Facebook ID or Facebook email address? So that we can go ahead and check what are the reset option available and we can change the password ***** make it secured.

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Customer reply replied 8 months ago
$42???***@******.***
Technician: Karthik Nagarajan,
 replied 8 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Technician: Karthik Nagarajan,
 replied 8 months ago

I checked the possibilities for resetting the password. There are two types of verification,

1. Send code via email

  • Send verification code to reset your password *****@******.***

2. Send code via SMS

  • Send verification code to reset your password +*********71

May I know whether your *****@******.*** is still active and usable?

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Customer reply replied 8 months ago
You’re sending your emails to***@******.***, yes - it is still active.
Technician: Karthik Nagarajan,
 replied 8 months ago

Thank you so much of replying and I am sorry for the delay, Just now I came online. Whenever you are ready, please let me know so that I will be sending a verification code to you email. Thank you.

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