Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

My iPhone X Wi-Fi Calling is blocked and I have been

Customer Question
My iPhone X Wi-Fi...

My iPhone X Wi-Fi Calling is blocked and I have been directed to get in touch with ATT service

Technician's Assistant: When did you last change your password ***** Apple ID?

A couple of weeks ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have been on the phone for over an hour and a half with ATT Service trying to get this corrected. so far no luck

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 39 minutes by:
12/19/2017
Technician: Michael T,
 replied 7 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question. So when you go to settings then click on Cellular, You cannot use the switch to activate WIFI CALLING ON THIS PHONE option?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
The problem was neither fully explained nor was it resolved. If my car is charged I will dispute the charge
Technician: Michael T,
 replied 7 months ago

This issue requires troubleshooting. Without troubleshooting the issue wont get resolved. Let me know if you want to work on your issue or I can have this refunded. We have not started yet

Thanks Mike

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
Please have charge refunded
Technician: Michael T,
 replied 7 months ago

Absolutely, Ill take care of that for you

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

2,629 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I cannot get my Apple X phone to ring. I have no idea. I
I cannot get my Apple X phone to ring. JA: What Operating System (OS) are you running on your X? Customer: I have no idea JA: How long has this been going on with your X? What have you tried so far? C… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Got a phone call my cloud not down loading. IPhone 6. For
For couple weeks they told me two days ago,have turned it off over night char deg all night … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
My phone will not let me make outgoing calls and on incoming
My phone will not let me make outgoing calls and on incoming calls we don't connect. I did update and it's acted up since then. … read more
Harry
Harry
2,174 satisfied customers
For some reason, my 5S calls go to voicemail without
For some reason, my 5S calls go to voicemail without ringing. The phone is not set on silent & sound is set to maximum. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have Iphone X with ATT service I'm in china and put a
I have Iphone X with ATT service I'm in china and put a china sim card in and it does not work any ides?? … read more
Harry
Harry
2,174 satisfied customers
I need step by step directions to backup my iPhone. Keep
I need step by step directions to backup my iPhone. Keep getting texts that it has not been backed up in 2 weeks. Backups happen when this iPhone is connected to power, locked and on Wi-Fi. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Really having trouble! I was trying to transfer from my
i was trying to transfer from my iPhone 6 plus to the iPhone 10X … read more
Harry
Harry
2,174 satisfied customers
Unable to get to wi-fi, iPhone se, called att, have tried
have tried password ***** side of modem and it will not connect my phone… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
We have an ipad and iPhone 7 with a phone plan, no issues.
We have an ipad and iPhone 7 with a phone plan, no issues. We are only 2 people, my spouse is traveling to a foreign country with some risk of having the phone/ iPad stolen. What is the best course of… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Trouble with wi-fi per Apple personnel, My MAC or iPhone?
Doing everything with iPhone as won't let me change password (new phone) never had the problem with the MAC … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Unable to answer phone when on internet. 2 yrs, 3 mos.
Unable to answer phone when on internet. JA: How old is the phone? Customer: 2 yrs JA: How long has this been going on? What troubleshooting have you tried? Customer: 3 mos. turning phone off, getting… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Stuck at O'Hare - getting a message that my iPhone could not
stuck at O'Hare - getting a message that my iPhone could not be activated … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My husband is a truck driver he has an iphone 5s with
my husband is a truck driver he has an iphone 5s with unlimited data he bought and amazon fire stick and in order to get better hotspot reception he bought and att go phone for hotspot.at the suggesti… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
On both of our cell phones, I have an Apple 5 and my husband
On both of our cell phones, I have an Apple 5 and my husband has a Kyocera, sometimes the Google Maps app will give vocal directions and sometimes it won't. How can we fix this?… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Hello..I hope you can help me. I have the iphone 5s apple.
Hello..I hope you can help me. I have the iphone 5s apple. it worked great when i first stared using it. I can get on my WIFI at home, but the phone will not go to it's Data.Everything says cannot con… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I as using a 4S iphone on an ATT 4G network. When I try to
I as using a 4S iphone on an ATT 4G network. When I try to initiate a web search I get the "We're sorry....but your computer or network may be sending automated queries. To protect our users, we can't… read more
nalosin
nalosin
Smartphone Support Specialist
High School or GED
64 satisfied customers
I cant pick up any wifi and the wifi screen in settings is
I can't pick up any wifi and the wifi screen in settings is stuck on 'off-location accuracy is improved when wifi is turned on'... I have tried resetting the phone but no luck.… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Maps, weather and store not available. Location unavailable.
Maps, weather and store not available. Location unavailable. Locations services is turned on. This has been this way for over a week now. How to get these to work again? I downloaded Biophilila around… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x