Smartphones

Smartphone Questions? Ask A Smartphone Technician for Answers

Ask an Expert,
Get an Answer ASAP!

Smartphones

We have a disgruntled employee who just factory reset his…

Customer Question
Hi we have a...

Hi we have a disgruntled employee who just factory reset his iPhone, can the information be recovered?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I don't know

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Nothing, he just brought it in and it is back at the pick a language setting

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No, just need to recover our work information / pics/text/contacts etc

Submitted: 2 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 18 minutes by:
12/19/2017
Technician: Michael T,
 replied 2 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,026
Experience: dasdasd
Verified

Hi,my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today

The deal is this, yes he has permanently wiped the phone by doing the factory reset... That info is gone forever

HOWEVER, if he was using a company iCloud account and a company apple id then all the info will still be up in the cloud

If he used his OWN apple id to operate the phone and wiped it you will never have access to that info again

Let me know what the situation is with the ID and we can go from there

Thanks, Mike

Ask Your Own Smartphones Question
Technician: Michael T,
 replied 2 months ago

(as a side note, please ignore the computer generated offers) They are not needed in this case

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
I will try to get our phone plan provider to recover the information. Thanks anyway.
I want to confirm also that this is my "free" trial conversation
Technician: Michael T,
 replied 2 months ago

They will not be able to if he factory reset. It overwrites and destroys the information

I am just a tech paid by the question, so i am unable to see the payment side of things.

If thats what you signed up for then it should be.

If you could rate me 5 stars for my time today I would very much appreciate it

Thankyou and have a very good holiday with your family

Ask Your Own Smartphones Question
Ask Michael T Your Own Question
Michael T
Michael T
Michael T
Category: Smartphones
Satisfied Customers: 2,026
2,026 Satisfied Customers
Experience: dasdasd

Michael T is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

375 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Mac Druid

270 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

Joel Kalman

Joel Kalman

Electrical Engineer

55 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

< Previous | Next >

Related Smartphones Questions
Free VZW Msg: We received your returned device with Find My
Free VZW Msg: We received your returned device with Find My iPhone active. It will be returned in 5 days if not deactivated. Instructions at go.vzw.com/return … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
IMy phone did an update but requires my password to finish
IMy phone did an update but requires my password ***** finish installation. We just did a renovation at our house and I cannot locate paper with password ***** it. I want to finish update to be able t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
U guys r takeing money out of my account 4 things I did not
u guys r takeing money out of my account 4 things I did not order … read more
Harry
Harry
859 satisfied customers
I need to get my Google 6 digits code number. Yesterday.
I need to get my Google 6 digits code number JA: When did you last change your password ***** Apple ID? Customer: Yesterday JA: Did you try resetting through Apple's online account reset tool? Custome… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
It's my iphone. I am not receiving emails. I use yahoo and
It's my iphone. I am not receiving emails. JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)? Customer: I use yahoo and internet explorer J… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I need to return my work phone to my employer soon. I have
Hello,I need to return my work phone to my employer soon.I have lots of text messages, voicemail memos, music, emails etc that I would like to download to my computer. Please can you guide me through … read more
Harry
Harry
859 satisfied customers
The same as the question u answered- locked on "select a
Good Morning, the same as the question u answered- locked on "select a wireless network" … read more
Harry
Harry
859 satisfied customers
We want to purchase in Iphone X Does the iphone X enable a
We want to purchase in Iphone XDoes the iphone X enable a person to waken it up by typing in a code of number?Can more than one person use the facial recognition, so that more than one person can be r… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
Have an iPhone 6 and I am not getting sound notifications
Hello. Have an iPhone 6 and I am not getting sound notifications for both phone and text. … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
375 satisfied customers
Good moring I set the lock on my phone...the little bears...
Good moring I set the lock on my phone...the little bears... well I forgot the sequence and cannot figure out how to override it. I never got to the security question. … read more
Samuel White
Samuel White
Owner and Expert Tech
221 satisfied customers
What is your contact number? 6 plus. I'm trying to install
it was suppose to be a free app but the app requires a credit cardi… read more
Harry
Harry
859 satisfied customers
AFTER I MAKE A CALL I GET A CALL FROM PRIVATE CALLER, HP
AFTER I MAKE A CALL I GET A CALL FROM PRIVATE CALLER, … read more
Harry
Harry
859 satisfied customers
MY PHONE WONT DO A RESET. IPHONE 5. I CANT USE KEY BOARD OR
MY PHONE WONT DO A RESET JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: IPHONE 5 JA: How long has this been going on with your iPhone? What have you tried so far? C… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I am a zlow typer but i need help with my icloud address and
I am a zlow typer but i need help with my icloud address and pw in have a new phone I am slow trying to type … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
270 satisfied customers
I can't get my email on my phone, it keeps saying I'm not
I can't get my email on my phone, it keeps saying I'm not connected , I am connected! … read more
Harry
Harry
859 satisfied customers
I can't remember my cell phone password number I need it to
Hi Pearl, I can't remember my cell phone password ***** I need it to hook up the FIXD to my car. … read more
Harry
Harry
859 satisfied customers
Both of our cell phones -one brand new -do not transmit or
both of our cell phones -one brand new -do not transmit or receive … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Computer fixed .... I think. Now my phone is asking for a
Computer fixed .... I think. Now my phone is asking for a 4character password ***** I do not have. This has been an issue for a while. I called before and the guy sidetracked and forgot about it. I ha… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
270 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x