Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Karrie here, my apple iphone 6 plus' battery loses its

Customer Question
Hi Karrie here, my...

Hi Karrie here, my apple iphone 6 plus' battery loses its charge quickly.

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

11.1.2

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I have had trouble especially in the last couple of weeks. The phone touch screen has been bad. Did a hard boot, pressing both buttons last night and it seemed better now it is going down fast this afternoon. just going to plug in. I have no other way to call

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Draining of the battery is the worst now since the reboot. My brother says he feels the phone is slow.

Submitted: 5 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 18 minutes by:
12/17/2017
Technician: Michael T,
 replied 5 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,437
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today.

Please go to settings then scroll down and click battery

What is the TOP drainage item and what is the percentage of this item drain?

Also the iphone 6 that i owned previously had massive power drain issues out of the blue and the apple store replaced the battery and it was fine for a long time right up until I upgraded

Ask Your Own Smartphones Question
Technician: Michael T,
 replied 5 months ago

So, basically, either you have an app that is severely draining your power OR the battery has malfunctioned which turns bad instantly. One minute you have a charge for a full day or two THEN you have to charge it every 6 hours cause its draining. Another thing you can do is turn off some of your apps bacground services which some are ALWAYS running.

Also BLUETOOTH absolutely kills the iphone 6, so never leave that on either

Ask Your Own Smartphones Question
Technician: Michael T,
 replied 5 months ago

On the iphone 7 and 8 you can actually leave the bluetooth on and there is minimal battery drain but they didnt think about that on the 6.

Ask Your Own Smartphones Question
Was this answer helpful?
Ask Michael T Your Own Question
Michael T
Michael T
Michael T
Category: Smartphones
Satisfied Customers: 2,437
2,437 Satisfied Customers
Experience: dasdasd

Michael T is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

378 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

285 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Joel Kalman

Joel Kalman

Electrical Engineer

59 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

< Previous | Next >

Related Smartphones Questions
I don't remember my phone ID number that I need so I can get
I don't remember my phone ID number that I need so I can get the passwordfor the signiatouchcontrol … read more
Samuel White
Samuel White
Owner and Expert Tech
246 satisfied customers
I dont know apple id to unlock my iphone. I havent change it
i havent change it since i set it up but i cant remember id … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
Tech: I have a German friend and I was texting in German and
Tech: I have a German friend and I was texting in German and had this translation thing for my voice recognition and now I can't get rid of it. That thing that looks like a world at the bottom to the … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
I am not able to get into my phone. My passcode I have
I am not able to get into my phone. My passcode I have forgotten. Please help … read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
Can't download app extra moves and extra things in candy
Can't download app extra moves and extra things in candy crush soda saga even though have account hooked up. … read more
Harry
Harry
1,701 satisfied customers
I have a blackberry classic and I can get it the phone to
I have a blackberry classic and I can get it the phone to ring when a phone call is coming in. Please help … read more
Harry
Harry
1,701 satisfied customers
Dashlane works on my deskl computer but on my Iphone after I
Dashlane works on my deskl computer but on my Iphone after I check in and point to password ***** get copy. There is no show on my screen … read more
Harry
Harry
1,701 satisfied customers
Thank you I had have trouble with this phone for over a year
Thank you I had have trouble with this phone for over a year I have taken it to the verizon store and got no help at all in fact i was treated a little rudely. My phone locks up periodically and now h… read more
Samuel White
Samuel White
Owner and Expert Tech
246 satisfied customers
My iPhone 5SE has locked up on me, how do I unlock it. Where
My iPhone 5SE has locked up on me, how do I unlock it. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
My phone is not working because is broken cell phone number
My phone is not working because is broken cell phone number***********… read more
Harry
Harry
1,701 satisfied customers
I. I recently upgraded my iphone from 4s to 7, AT&T rep
i recently upgraded my iphone from 4s to 7, AT&T rep tried to sync my iphone gmail to my new iphone. She tried several times without success and now my gmail account -***@******.*** -is locked. I have another gmail acccount - kayewells54 2gmail.com - this is the one i use exclusively for my chrome and there are no issues with that one. I need the [email protected] account unlocked so AT&T can sync that with my new iphone … read more
Harry
Harry
1,701 satisfied customers
I keep getting an error message of I have to wait 24 hours
I keep getting an error message of I have to wait 24 hours to sign in after changing password, it's been two days n I still get this message, the store told me to contact you. My original phone was st… read more
Harry
Harry
1,701 satisfied customers
I have the latest Apple I phone X I have connected it to my
I have the latest Apple I phone XI have connected it to my computer via the USB port and can view the photos from Internal Storage/ DCIM 100AppleI have been moving photos from the Iphone X to my deskt… read more
Terry Parker
Terry Parker
Diploma
28 satisfied customers
My boyfriends phone is disabled and we can not figure out
my boyfriends phone is disabled and we can not figure out how to fix it. What can we do? … read more
Terry Parker
Terry Parker
Diploma
28 satisfied customers
None of my sounds work! IPhone 7. Not much. I'm not a techie
None of my sounds work! JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone 7 JA: How long has this been going on with your iPhone? What have you tr… read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
55 satisfied customers
I am trying to download snapbridge to my smartphone that has
I am trying to download snapbridge to my smartphone that has bluetooth connection. keeps telling me cannot download to my phone … read more
Harry
Harry
1,701 satisfied customers
IPhone only allows a few photos at a time to be downloaded
iPhone only allows a few photos at a time to be downloaded to laptop, also reply's no photos to download when I have hundreds of photos on my phone!!… read more
Harry
Harry
1,701 satisfied customers
I"m locked out don't have Apple ID or password for an iPhone
I"m locked out don't have Apple ID or password ***** an iPhone 6 was blocked 2 pos ago just updated to be able to unlock it and can't gat a tech on the phone to help me … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x