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Phone is holding charge however but goes automatically on to…

Customer Question
Phone is holding charge...

Phone is holding charge however but goes automatically on to the I tunes app. Help?

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

I think a 5s. It is old.

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Just since Friday

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Smartphones
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Answered in 54 minutes by:
12/17/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Category: Smartphones
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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