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IPhone 5 S Is hung on "could not activate IPhone". Rose

Customer Question
IPhone 5 S Is...

IPhone 5 S Is hung on "could not activate IPhone". Rose Drushella >..

Technician's Assistant: When did you last change your password ***** Apple ID?

3 years ago Under great stress of husband with Cancer, Widowed now and Do Not Remember the info...

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How? No I haven't tried ithat

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Will I connect my Phone Via USB to this computer?

Submitted: 7 months ago.Category: Smartphones
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Answered in 7 hours by:
12/17/2017
Technician: Samuel White, Tech Expert replied 7 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 509
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help Rose. Did you forget the password ***** the itunes username that you need to log in?

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Customer reply replied 6 months ago
no I did not, I have tried every one I can think of. isn't theer security questions that I can answer?
Technician: Samuel White, Tech Expert replied 6 months ago

There may be depending who you set it up. Do you remember your username at least? (you only need to answer yes or no...please do not provide this information as it will be visible to others on this page)

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Customer reply replied 6 months ago
we paid you $40.00 dollars on paypal on Satuday the 16th of Dec. I am requesting a refund because I am not going to pay more money for nothing. I have relied on this phone for years and now because of an update I am locked out of it and I have had no help from Apple. I am very disappointed
Customer reply replied 6 months ago
I believe I do
Technician: Samuel White, Tech Expert replied 6 months ago

This site connects you with an expert in the field you are asking about. However, I do not handle the financial portion. I just help answer the questions. The phone call request is auto-generated so I have no control over it being offered. I am fine with helping you via chat.

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Technician: Samuel White, Tech Expert replied 6 months ago

Please follow this link and enter your username to get the options for a password *****:

https://iforgot.apple.com/password/verify/appleid#

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Customer reply replied 6 months ago
I apologize for my hasty comment, I am just upset. please try to help me or send me to someone who might be able to thank you
Technician: Samuel White, Tech Expert replied 6 months ago

I understand you being upset I can be the same way at the time.

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Technician: Samuel White, Tech Expert replied 6 months ago

Please follow this link and enter your username to get the options for a password *****:

https://iforgot.apple.com/password/verify/appleid#

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Technician: Samuel White, Tech Expert replied 6 months ago

*Is there any other help you need? If not please rate so I can close this request! Thanks so much!

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Category: Smartphones
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