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I just bought an appple phone and tried to set it up. Now I…

Customer Question
I just bought an...

I just bought an appple phone and tried to set it up. Now I can't do anything.

Technician's Assistant: What Operating System (OS) are you running on your?

I don't know its a phone

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I've tried to set it up. I put a finger print in and now I can't access anything. This is my first apple device ever. I am 77

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I want to return it because I'm afraid I cant learn it. it is an Apple 6

Submitted: 7 months ago.Category: Smartphones
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Answered in 8 hours by:
12/17/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
No. I have returned the phone as I couldn't make it work. Thank you. I hope I won't be charged the $40. Thank you.
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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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