Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

It won't recognize my wireless network. It was working fine…

Customer Question
It won't recognize my...

It won't recognize my wireless network. It was working fine until a couple hours ago. My phone and computer are connected and working fine. It's my apartment's wireless network so I can't reset the router.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Apple iOS 11.2.1

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so.

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
12/16/2017
Technician: Karthik Nagarajan,
 replied 7 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Smartphones Question
Technician: Karthik Nagarajan,
 replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me rather than phone and computer what are the other devices which is not recognizing the wifi?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I got anew I-phone a few dats ago but I can't get wifi
I got anew I-phone a few dats ago but I can't get wifi because I can't remember my password. I am 85 years old so need help. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My iPhone 4S OS 6.0.1 wont recognize my Netgear 108 Mbps Wireles
My iPhone 4S OS 6.0.1 won't recognize my Netgear 108 Mbps Wireless Firewall Router WGT624 v3. Any ideas what to do? AppleCare sent me a new phone but the new one won't connect either.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My phone Won't make calls from my home thew my D-link
My phone Won't make calls from my home thew my D-link router, the internet works on phone but can't call or receive calls. If I drive out to tower reception I can make calls. Help me obi won. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have an iPhone 7S. A few days ago I downloaded the latest
I have an iPhone 7S. A few days ago I downloaded the latest update, IOS 11.3. Everything works fine except this; I can't turn on wifi. I literally can't move the on/off to on. It won't move/show me wi… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
It is resetting itself over and over. I can't look in my
I can't look in my phone but I did the latest update. … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
My phone will not hold the internet connection if I leave
my phone will not hold the internet connection if I leave the room where the internet is located. there are five other phones in the house and they all work just fine. … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I have an iphone SE with limited(16 GB storage). I want to
Good morning,I have an iphone SE with limited(16 GB storage). I want to optimize space. I notice that applications have an app size and then documents and data which many times occupy more space than … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have my IPhone 7 Plus that won't connect to my home wifi.
Hi I have my IPhone 7 Plus that won't connect to my home wifi. All my other devices connect without a problem. I already tried to forget the network but won't let me do it. How can I reset my settings… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My iphone 6 device cann't connect to my home Wi-Fi network.
my iphone 6 device cann't connect to my home Wi-Fi network. All other devices connect(laptops; other than apple., samsong phones and tablet). I switched meffect… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a new iPhone 6S-purchased on 3/29/16 and had been
I have a new iPhone 6S-purchased on 3/29/16 and had been connecting with my cable Wifi with no problems for 2 months. My cable modem had to be reset, and now for the past week I can't get my iphone 6S… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Our iPhone will not join our home network. Up until a few days
our iPhone will not join our home network. Up until a few days ago it was fine and had been forever. We have tried numerous fixes. Turning airplane mode off and then back on and then trying to type in… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have an iPhone 5S with iOS 8.2. Trying to get AirPlay to
I have an iPhone 5S with iOS 8.2. Trying to get AirPlay to work with my Amazon Fire TV streaming box. I've installed a couple of Apple TV emulator apps on the Fire TV, both the iPhone and the Fire TV … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I cant get my IPhone to charge. I have turned it off for about
I can't get my IPhone to charge. I have turned it off for about 5 minutes and I jave used alcohol on all of the connections. What else can I do?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am needing to factory reset my iPhone 5 I cannot get iTunes
I am needing to factory reset my iPhone 5 I cannot get iTunes to work,, and I can not remember my password ***** my phone for the reset,, is there any way to reset the password?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have just bought an Alcatel 955 smartphone. I wish I hadnt.I
I have just bought an Alcatel 955 smartphone. I wish I hadn't. I can't even phone out on it. All I get is "Call not sent. Not an emergency number". And I can't get a Google link through Skinny. Any id… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My Iphone 4S is not seeing wireless networks. Under wi-fi
My Iphone 4S is not seeing wireless networks. Under wi-fi it says "not connected". I click on it and it says "choose a network" and has the rotating circle but never shows a network. I click on "other… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I cant access my wireless from my Iphone. I can access wireless
I can't access my wireless from my Iphone. I can access wireless from my phone anywhere else. I did the power cycle, and it did not work.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
my new iphone4 asks that I select a password XXXXX network (gmcneil-PC-Wireless).
my new iphone4 asks that I select a password XXXXX network (gmcneil-PC-Wireless). Where would I find the password? Thank you.… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x