Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Somehow I have disabled my iPhone. How do I restore it? Will…

Customer Question
Good morning. Somehow...

Good morning. Somehow I have disabled my iPhone. How do I restore it? Will I lose all of my data?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

How do I know that?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your iPhone? What have you tried so far?

Just happened last night. Somehow it required my passcode (which I had disabled) and I verified it; tried recovery reboot and it failed.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

It is my only link to any phone calls; no house phone.

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Customer reply replied 7 months ago
are you still working on the phone support?
Answered in 1 hour by:
12/15/2017
Technician: Richard, Smartphone Specialist replied 7 months ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,071
Experience: Extensive Smartphone Issue Resolvement
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the exact message you now have on the iPhone please?

Thank you

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
IPhone is disabled
connect to Itunes
Technician: Richard, Smartphone Specialist replied 7 months ago

Thanks

Do you have a windows or mac computer available there?

Please let me know

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Forgot passcode iphone disabled. How do i get a new
Forgot passcode iphone disabled. How do i get a new passcode? … read more
Samuel White
Samuel White
Owner and Expert Tech
262 satisfied customers
I have my daughter's phone. We own it though. She changed
I have my daughter's phone. We own it though. She changed her password ***** didn't tell me. As I was spot checking her phone, I couldn't get in. phone now disabled and it says connect to iTunes. I do… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
47 satisfied customers
My iPhone number is 561/676-645. When i type in my password
My iPhone number is ***** When i type in my password ***** disables my phone. How do I reset my password ***** my husbands phone ? (This one ) … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Im locked out after the last update. Its telling me to
Im locked out after the last update. Its telling me to connect to itunes … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I cannot restore my I phone because find my Iphone is turned
I cannot restore my I phone because find my Iphone is turned on in my phone.. forgot my passcode … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I changed the passcode last night in my phone late, forgot
Hi, I changed the passcode last night in my phone late, forgot what it was this morning and I'm disabled in the phone now. If I have my phone synced with my i-pad and Mac Laptop will it erase everythi… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am locked out and I think I found my password in a book.
I am locked out and I think I found my password ***** a book … read more
Samuel White
Samuel White
Owner and Expert Tech
262 satisfied customers
My son forgot his passcode and disabled his phone. The big
My son forgot his passcode and disabled his phone. The big issue was that he has a 2-factor authentication on it, but I managed to the verification code sent via phone call which worked. However, now … read more
Samuel White
Samuel White
Owner and Expert Tech
262 satisfied customers
I have iphone 6 sitting for 6 months I forgot my passcode
I have iphone 6 sitting for 6 months I forgot my passcode and cnnot get in , no siri at all cannot get by passcode screen… read more
Samuel White
Samuel White
Owner and Expert Tech
262 satisfied customers
I can not log in with my passcode after doing the most
I can not log in with my passcode after doing the most frequent software support last night. I purchased my iphone 6s plus in februarury. I am very frustrated because it was working fine prior to the … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
An update was applied to my iPhone 5 this morning and I was
an update was applied to my iPhone 5 this morning and I was asked to put in a passcode which I didn't want to do but when I went to use my phone I put in the number I thought I used but it wouldn't wo… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Downloaded ios9.1 last night on my ipad. Screen keeps asking
downloaded ios9.1 last night on my ipad. Screen keeps asking me for password, which I keep entering. Then, screen says disabled??Please advise.....… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I downloaded the IOS program to my IPhone and cannot get
I downloaded the IOS program to my IPhone and cannot get past the Passcode Screen to get into the phone. I have entered the Passcode too many times and it has locked me out. Can you help?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I woke up today and my iPhone required me to login with my
I woke up today and my iPhone required me to login with my passcode. Usually, it only asks for this when I reboot my iPhone, but this time it said something about requiring a passcode every 48 hours. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My IPhone 4S is disabled and I can't remember my password.
My IPhone 4S is disabled and I can't remember my password. I am not near a computer. How do I get in the phone without losing all of my data?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Apple Tech support, I have changed the passcode in my iPhone
Hi Apple Tech support, I have changed the passcode in my iPhone and the phone does not now recognise it and has become disabled. A Telstra techo recently suggested that the original passcode is still … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I set a passcode lock which is not what I thought I had entered.
I set a passcode lock which is not what I thought I had entered. Unfortunately, this is not the first time! Last time this happened I was able to plug my phone in (to my mac) and retry multiple codes … read more
Vinod Menon
Vinod Menon
Customer Service
381 satisfied customers
I have my daughters iphone4 here. She recently attempted to
I have my daughter's iphone4 here. She recently attempted to update to ios5.1.1 I believe. Something went wrong and the phone went into recovery mode. We have not let it restore yet because she has pi… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x