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Somehow I have disabled my iPhone. How do I restore it? Will…

Customer Question
Good morning. Somehow...

Good morning. Somehow I have disabled my iPhone. How do I restore it? Will I lose all of my data?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

How do I know that?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your iPhone? What have you tried so far?

Just happened last night. Somehow it required my passcode (which I had disabled) and I verified it; tried recovery reboot and it failed.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

It is my only link to any phone calls; no house phone.

Submitted: 2 months ago.Category: Smartphones
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Customer reply replied 2 months ago
are you still working on the phone support?
Answered in 1 hour by:
12/15/2017
Technician: Richard, Smartphone Specialist replied 2 months ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 42,098
Experience: Extensive Smartphone Issue Resolvement
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the exact message you now have on the iPhone please?

Thank you

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
IPhone is disabled
connect to Itunes
Technician: Richard, Smartphone Specialist replied 2 months ago

Thanks

Do you have a windows or mac computer available there?

Please let me know

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Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 376
376 Satisfied Customers
Experience: Experience in supporting and using smartphones.

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