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I don't know. I saw something about up dating and I clicked…

Customer Question
I don't know. I...

I don't know. I saw something about up dating and I clicked on it and now I am at a stage where is says enter passcode and can not get out of it. Don't know what I did

Technician's Assistant: When were you last able to use your phone?

I just vwant to get back to my normal phone>

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Don't know anything about that.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I just wish I was smarter about this sort of thing :)

Submitted: 8 months ago.Category: Smartphones
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Answered in 1 hour by:
12/15/2017
Technician: Michael T,
 replied 8 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Ok so if you are initializing an update or scheduling one it will ask you for your UNLOCK code which is the same code you put in to unlock your phone. Is this the screen you see?

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Vinod Menon
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Category: Smartphones
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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