Smartphones

Smartphone Questions? Ask A Smartphone Technician for Answers

Ask an Expert,
Get an Answer ASAP!

Smartphones

I have an I phone I got about 3 yrs ago. It won't let me…

Customer Question
I have an I...

I have an I phone I got about 3 yrs ago. It won't let me into it until I give an email and password. I never used the apple store. My daughter put candy crush on it the day I got it but neither of us remember the password. Help me please or I will have to throw away this useless phone and go back to a land line. I hate cell phones...lol

Technician's Assistant: When did you last change your password ***** Apple ID?

3 yrs ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don't know how. I'm being dragged into the 21st century kicking and screaming

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am NOT TECH savy at all

Submitted: 2 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
I can't get into my phone to make calls or text or anything else without the apple password ***** my email address. I don't know what it is. I've not used the apple store ever. My daughter did 3 yrs ago but she does not remember the pass word either. I you can't help me with this problem I will have to throw away this phone and go back to using a land line. I can't afford to pay attention much less a new phone or anymore money to you guys either. Sorry for being poor
Answered in 1 hour by:
12/15/2017
Technician: Karthik Nagarajan,
 replied 2 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 337
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Smartphones Question
Technician: Karthik Nagarajan,
 replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the iTunes ID or apple ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
It's my email.***@******.***
Technician: Karthik Nagarajan,
 replied 2 months ago

Do you have an access to the gmail account (*****@******.***)? Because I can send you the verification code for resetting.

Or your follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

­

Ask Your Own Smartphones Question
Was this answer helpful?
Ask Karthik Nagarajan Your Own Question
Karthik Nagarajan
Karthik Nagarajan
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 337
337 Satisfied Customers
Experience: Senior Engineer at CSS Corp Pvt Ltd

Karthik Nagarajan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

375 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Mac Druid

270 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

Joel Kalman

Joel Kalman

Electrical Engineer

55 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

< Previous | Next >

Related Smartphones Questions
I have an iPhone 6 that says iPhone is disabled coo=nnect
I have an iPhone 6 that says iPhone is disabled coo=nnect toItunes what do Ihave to do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I dont have acomputer iam trieding to use my phone and iam
I dont have acomputer iam trieding to use my phone and iam doing something wrong i have acard with my activation code and iam have trouble doing it … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
55 satisfied customers
I bought an apple phone that tracfone had - I'm technology
I bought an apple phone that tracfone had - I'm technology challenged and got the starting code wrong and now it's disabled --- what now? … read more
Harry
Harry
906 satisfied customers
I want to change the password on my google phone lock/find
I want to change the password ***** my google phone lock/find my phone … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
46 satisfied customers
I can't remember my registration pin how do I get it. Today
I can't remember my registration pin how do I get it. … read more
Ashik
Ashik
Master\u0027s Degree
5,098 satisfied customers
An ad keeps blocking my phone. The ads are coming from
An ad keeps blocking my phone. The ads are coming from google. They won't go away and wom't allow me to accesd my phonr … read more
Samuel White
Samuel White
Owner and Expert Tech
224 satisfied customers
Cant get texts on my i phone 7 downloaded app, no icon I
cant get texts on my i phone 7 downloaded app, no icon I can't continue with many issues because I am not recieveing text codes to update my password ***** join instagram or correct any other issues. … read more
Harry
Harry
906 satisfied customers
Want to shut off daughters phone under my nane. Iphone 6s.
want to shut off daughters phone under my nane JA: What's the brand/model of your phone? Customer: iphone 6s JA: What Operating System (OS) are you running on your iPhone? Customer: iphone 6s+ att JA:… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
I am going to get a new battery for I phone 6 but need to
I am going to get a new battery for I phone 6 but need to know how to back up information please … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Will not take my passsword. IPhone. Several months. Tried
Several months. Tried entering all my security questions but didn't work. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
Its not my computer .. Its my phone. I cannot access my
Its not my computer .. Its my phone. I cannot access my phone. Google cannot verify that account is mine. I cannot access my phone because of this. I can't remember gmail password ***** when account w… read more
Harry
Harry
906 satisfied customers
My iPhone dies when it gets down around 20% and takes
My iPhone dies when it gets down around 20% and takes several hours on the charger to come back to life … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
46 satisfied customers
I'm trying to set up my phone that I just got from wal mart.
I'm trying to set up my phone that I just got from wal mart … read more
Harry
Harry
906 satisfied customers
I have a question, I accidentally delete my text from sms
Hi,I have a question , I accidentally delete my text from sms from my IPhone 5se Is there a way to get that text sms back? … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
46 satisfied customers
I bought a new Toyota and we are trying to set up Entune and
Hi. I bought a new Toyota and we are trying to set up Entune and Scout. My iPhone is telling me that I need to do a Software Update of iOS 11.2.6 to the iPhone. It is asking for the "Passcode". I have… read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
46 satisfied customers
Can you direct me as to how to copy an Outlook pop3 inbox to
can you direct me as to how to copy an Outlook pop3 inbox to iphone7 … read more
Samuel White
Samuel White
Owner and Expert Tech
224 satisfied customers
In my yahoo contacts on my iphone, I get hundreds of
In my yahoo contacts on my iphone, I get hundreds of unwanted ones. … read more
Samuel White
Samuel White
Owner and Expert Tech
224 satisfied customers
It's my new iPhone. I cannot get iTunes in order to
It's my new iPhone. I cannot get iTunes in order to reconnect w FB and other settings. The credit card on file i no longer use. PLEASE help me!! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x