Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

New iPhones last night. They were loaded from iCloud. This…

Customer Question
New iPhones last night...

New iPhones last night. They were loaded from iCloud. This am i noticed that most of my music was gone from iMac. How do I get music restored to iMac.

Technician's Assistant: Can you still find your music in the Trash bin? Have you set up any backup software (e.g. Time Machine)?

No on both. I assumed that iCloud was the backup.

Technician's Assistant: How long ago was your music deleted?

Happened between Wed 8PM and before 9AM today.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes. When I upload a purchased music CD not all the songs always stay in one area with the CD title. This is very annoying.

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 10 minutes by:
12/14/2017
Technician: Karthik Nagarajan,
 replied 7 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Smartphones Question
Technician: Karthik Nagarajan,
 replied 7 months ago

It sounds like you are unable to restore the music from the iMac. In this case we can using third party tool to restore those songs from the iMac. Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether you are able to access your iPhone? If so please connect the iPhone to the computer using USB cable.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My iPhone 8Plus was stolen, when I got it back it was
My iPhone 8Plus was stolen, when I got it back it was locked, and I spent 3 hours getting it unlocked and my number switched back. But I lost all my contacts and 1700 songs in my music, and most of my… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I seem to cause my own problems. Mainly with icloud. I
I seem to cause my own problems. Mainly with icloud. I access System Preferences on my iMac, this time in response to an alert that I am nearly using up my 5 Gb of free iCloud storage. I removed some … read more
Harry
Harry
2,035 satisfied customers
My son got a new phone today. The tech at the store chose
My son got a new phone today. The tech at the store chose the wrong I cloud to import info from. We came home my son tried to fix himself and he accidentally deleted his phone from the cloud … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
This morning my husband used my iPhone to take a picture and
Hi. This morning my husband used my iPhone to take a picture and load it up on my computer. In doing so he managed to erase my recent texts from about August 2017. Is there some way to get my informat… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone, unlike my iPad or iMac does not give me a choice
My iPhone, unlike my iPad or iMac does not give me a choice about upgrade. It uploaded software update 11.0.1 yesterday but told me I had to enter a password ***** I did]t even know existed, much less… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just bought an iPhone 6 (had a 4s). After merging info from
Just bought an iPhone 6 (had a 4s). After merging info from old phone to new phone, only about 50 of a couple hundred contacts went over to the new phone. Went back to store and we tried getting in to… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I am updating my iPhone 5S to an i-Phone 6S but I need to
I am updating my iPhone 5S to an i-Phone 6S but I need to load my data from the 5S to my computer. Could you tell me how I would do that? Thanks.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone 5 died on me. I then purchased an iPhone 6+. The
My iPhone 5 died on me. I then purchased an iPhone 6+. The salesgirl at the AT&T store informed me that all my precious photos and videos from the iPhone 5 did not transfer over to the new iPhone 6+ a… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I restore backup data from iCloud to a 5s? The backup
How do I restore backup data from iCloud to a 5s? The backup symbol does not have Backup and Restore, only Backup.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
someone is deleting text messages on my iPhone. the spyware
someone is deleting text messages on my iPhone. the spyware they are using has the term purplebuddy. How do I get these messages back?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have an i4s and tried to up load my itunes that I had down
I have an i4s and tried to up load my itunes that I had down loaded on my computer from a CD. well I saw one screen on my computer that said that I had to update everything. I could lose all my data a… read more
Vinod Menon
Vinod Menon
Customer Service
381 satisfied customers
i synced my i phone to my computer thinking i could download
i synced my i phone to my computer thinking i could download everything i had on there, but now all of my iphone downloads are gone and only i tune purchases are on there.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Ugh. I had just written a proposal as a NOTE on my iPhone
Ugh. I had just written a proposal as a NOTE on my iPhone 4s. I somehow highlighted the whole note (many paragraphs) and went to click it again to un-highlight it. When I did the entire note erased. I… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have had my iphone for about 2 years and has worked well
I have had my iphone for about 2 years and has worked well all along, until yesterday. I had the phone in my truck and left it for 2 hours in the truck. When I returned to the truck and tried to see i… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
I restored my iPhone 5s to my last iMac backup from 12/3 but
I restored my iPhone 5s to my last iMac backup from 12/3 but I lost all of My messages from then until the back up finished. Help!!… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My i-phone will not update on my i-mac.I just had the connection
My i-phone will not update on my i-mac. I just had the connection to my phone cleaned because i could not charge it. It now charges, but when I connect it to the computer it only wants to charge, but … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I connected my iPhone 4 to my computer to download my most
I connected my iPhone 4 to my computer to download my most recent pics to my computer. I had iTunes up and running at the time. Once the phone was connected, it came up with a new screen I had never s… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
i have mp3 music that I have purchased or have ripped from
i have mp3 music that I have purchased or have ripped from CD's that I have purchased. can i import them into my Ipone?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x