Smartphones

Smartphone Questions? Ask A Smartphone Technician for Answers

Ask an Expert,
Get an Answer ASAP!

Smartphones

OK, 2 days ago we switched to ATT from Verizon. It was part…

Customer Question
OK, 2 days ago...

OK, 2 days ago we switched to ATT from Verizon. It was part of a plan that included DirectTV now. After the switch, we were told by the gal that my wife's Samsung wouldn't work on ATT so she sold her another phone. (OUCH!) Now my phone is not working! When I called her she said it is a Verizon phone, so I also need a new phone because it cannot use ATT signals. I get a different answer from other folks. What's the truth, because I believe we should have been told this right up front.

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

Hah,.....I'm 73, so where would I look for the WiFi list? I do see that it says ATT at the top left of my screen.

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Yes, no problem with my laptop

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

NO....and bless you if you can get this done!

Submitted: 2 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 14 minutes by:
12/14/2017
Technician: Michael T,
 replied 2 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,026
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. YES if the phone was with verizon then it will be programmed for that carrier only. Having said that, you can walk into an At&t store and they can unlock the phone so it can be used with them. Its usually a free service. They basically need to use a chip or device depending on the service center to unlock it for you to enable use and is usually a painless process. It is possible with certain models of phone to call customer service and tell them you need a phone to be unlocked for use with at&t. Does that all make sense?

Thanks Mike

Ask Your Own Smartphones Question
Customer reply replied 2 months ago
It makes sense, I guess I will need to find another ATT store or rep in the store. My wife's phone which she rarely uses was a galaxy s3, and she sold her a new phone saying it wouldn't work either. Can that also be unlocked and made to work?
Technician: Michael T,
 replied 2 months ago

Honestly my experiences with reps in store have been terrible as it FEELS like they have very little training and its often a struggle to get anything done, I would be more leaned towards calling there customer service and speak to tech support. New phones CAN be unlocked, but they must be unlocked with the original service provider first THEN taken to be re Simmed if you will

Ask Your Own Smartphones Question
Technician: Michael T,
 replied 2 months ago

I personally like to buy unlocked phones none network specific which can avoid any issues in the future and that way I can pick and choose my provider without issue.

Ask Your Own Smartphones Question
Technician: Michael T,
 replied 2 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. Any bonuses are very much appreciated. If you need more assistance, please use the reply box and let me know and ill be more than happy to help you more further.

Ask Your Own Smartphones Question
Ask Michael T Your Own Question
Michael T
Michael T
Michael T
Category: Smartphones
Satisfied Customers: 2,026
2,026 Satisfied Customers
Experience: dasdasd

Michael T is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

375 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Mac Druid

270 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

Joel Kalman

Joel Kalman

Electrical Engineer

55 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

< Previous | Next >

Related Smartphones Questions
IMy phone did an update but requires my password to finish
IMy phone did an update but requires my password ***** finish installation. We just did a renovation at our house and I cannot locate paper with password ***** it. I want to finish update to be able t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
Free VZW Msg: We received your returned device with Find My
Free VZW Msg: We received your returned device with Find My iPhone active. It will be returned in 5 days if not deactivated. Instructions at go.vzw.com/return … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
It's my phone. I am unable to get into an old phone, my
It's my phone. I am unable to get into an old phone, my email account information is not working … read more
Samuel White
Samuel White
Owner and Expert Tech
221 satisfied customers
It's my iPhone which is asking me to enter my Google
It's my iPhone which is asking me to enter my Google password into mu gmail settings. Can't remember my password. Are you the right person to talk to? … read more
Samuel White
Samuel White
Owner and Expert Tech
221 satisfied customers
U guys r takeing money out of my account 4 things I did not
u guys r takeing money out of my account 4 things I did not order … read more
Harry
Harry
859 satisfied customers
All I have is my phone and I can't work it very well.
All I have is my phone and I can't work it very well … read more
Harry
Harry
859 satisfied customers
I need to get my Google 6 digits code number. Yesterday.
I need to get my Google 6 digits code number JA: When did you last change your password ***** Apple ID? Customer: Yesterday JA: Did you try resetting through Apple's online account reset tool? Custome… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
It's my iphone. I am not receiving emails. I use yahoo and
It's my iphone. I am not receiving emails. JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)? Customer: I use yahoo and internet explorer J… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I need to return my work phone to my employer soon. I have
Hello,I need to return my work phone to my employer soon.I have lots of text messages, voicemail memos, music, emails etc that I would like to download to my computer. Please can you guide me through … read more
Harry
Harry
859 satisfied customers
When someone calls me it goes directly into voicemail. I've
Hi, when someone calls me it goes directly into voicemail. I've checked airplane mode etc and can't figure out how to correct. Suggestions? … read more
Kris R
Kris R
IT Manager
Computing
3,067 satisfied customers
The same as the question u answered- locked on "select a
Good Morning, the same as the question u answered- locked on "select a wireless network" … read more
Harry
Harry
859 satisfied customers
We want to purchase in Iphone X Does the iphone X enable a
We want to purchase in Iphone XDoes the iphone X enable a person to waken it up by typing in a code of number?Can more than one person use the facial recognition, so that more than one person can be r… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
I have an iPhone SE and it will not come on. Its locked on
I have an iPhone SE and it will not come on. Its locked on the restore screen … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
Good moring I set the lock on my phone...the little bears...
Good moring I set the lock on my phone...the little bears... well I forgot the sequence and cannot figure out how to override it. I never got to the security question. … read more
Samuel White
Samuel White
Owner and Expert Tech
221 satisfied customers
What is your contact number? 6 plus. I'm trying to install
it was suppose to be a free app but the app requires a credit cardi… read more
Harry
Harry
859 satisfied customers
Can't make in game purchase. IPhone 6. Just today. Made one
Can't make in game purchase JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone 6 JA: How long has this been going on with your iPhone? What have yo… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
I have an Apple 6 phone I just switched carriers and now I'm
I have an Apple 6 phone I just switched carriers and now I'm tring to activate my phone, however, I dont remember my Apple ID or Password … read more
Michael T
Michael T
2,026 satisfied customers
Have an iPhone 6 and I am not getting sound notifications
Hello. Have an iPhone 6 and I am not getting sound notifications for both phone and text. … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
375 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x