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Not downloading songs and charges made. some. Just changed…

Customer Question
Not downloading songs and...

Not downloading songs and charges made. some

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Just changed to iPhone 8 plus

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

1 week since I changed over to new phone

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Why is it not letting me download some songs that were already downloaded and charges being made when I had the 3 month free trial

Submitted: 7 months ago.Category: Smartphones
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Answered in 5 hours by:
12/14/2017
Technician: ElectronicsPete, Engineer replied 7 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,328
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: ElectronicsPete, Engineer replied 7 months ago

Have you tried force-closing all open apps and restarting the iPhone?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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