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My phone is totally off and asking me apple id. i got help…

Customer Question
My phone is totally...

My phone is totally off and asking me apple id. i got help from one of my friend before but she is not in contact now

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

I phone 5

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Model A1533fcc id bcg-e2642a

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Nothing just need hep to open

Submitted: 7 months ago.Category: Smartphones
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Answered in 42 minutes by:
12/13/2017
Technician: Michael T,
 replied 7 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. Ok so you have an iPhone 5. In order to have an account with apple you need an apple ID. This will be the email address that you set up your phone with. Also the same one you used to sign into AppStore.

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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