Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

After downloading my phone and entering security my phone…

Customer Question
After downloading my phone...

After downloading my phone and entering security my phone disabled

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Apples iPhone 6 i believe

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Several days tasked for apple id but did not accept then iTunes did not accept and then a strange

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Security question i did not have

Submitted: 8 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
12/13/2017
Technician: Samuel White, Tech Expert replied 8 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 536
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help. When you attempt to reset your iTunes password ***** site is not recognizing your username?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My phone is locked and I forgot my passcode. always used my
my phone is locked and I forgot my passcode. always used my thumb print … read more
Samuel White
Samuel White
Tech Expert
536 satisfied customers
My iPhone number is 561/676-645. When i type in my password
My iPhone number is ***** When i type in my password ***** disables my phone. How do I reset my password ***** my husbands phone ? (This one ) … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I purchased a new iphone 6 some months ago. We downloaded
i purchased a new iphone 6 some months ago. We downloaded info from the wifes phone including her apple/itunes setup. I want to set up seperate a/c. we do not have the old password ***** ID to clear m… read more
Samuel White
Samuel White
Tech Expert
536 satisfied customers
Just updated the software on my Iphone and now you are
Just updated the software on my Iphone and now you are adking for an apple id code which I forget. Also my iphone is now disabled and want me to connect to Itunes? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Perplexed in Poughkeepsie. I have an iPhone 5 synched with
I have an iPhone 5 synched with Windows 10 on my PC. … read more
Samuel White
Samuel White
Tech Expert
536 satisfied customers
My phone is disabled and i need it unlocked. Today but it is
today but it is not recognizing it and now is disabled … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I cannot sign in and the top of my iphone seems disabled
i cannot sign in and the top of my iphone seems disabled although i know for a fact my user name and password ***** correct. … read more
Harry
Harry
2,176 satisfied customers
I changed the passcode last night in my phone late, forgot
Hi, I changed the passcode last night in my phone late, forgot what it was this morning and I'm disabled in the phone now. If I have my phone synced with my i-pad and Mac Laptop will it erase everythi… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
It's disabled and says connect to iTunes. I downloaded
It's disabled and says connect to iTunes. I downloaded iTunes but I don't know what my apple id is.. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My iphone5c will not start up I can receive calls but can't
My iphone5c will not start up I can receive calls but can't call Message says connect to iTunes but that didn't work. It says my phone is disabled HELP! … read more
Harry
Harry
2,176 satisfied customers
I have a iphone 5 which I am in the process of selling
I have a iphone 5 which I am in the process of selling (replaced it with a iphone 6S). In preparation for the sale, I factory reset the device. It now ask for a password ***** don't recall using a pas… read more
Samuel White
Samuel White
Tech Expert
536 satisfied customers
My phone says its disabled. IPhone 7. Idk. AT&T. Just this
My phone says its disabled JA: What's the brand/model of your phone? Customer: iPhone 7 JA: What Operating System (OS) are you running on your iPhone? Customer: Idk. AT&T JA: How long has this been go… read more
Samuel White
Samuel White
Tech Expert
536 satisfied customers
My Iphone 7+ has been disabled because I couldn't remember
My Iphone 7+ has been disabled because I couldn't remember the passcode and I also cannot remember my Apple ID password. … read more
Samuel White
Samuel White
Tech Expert
536 satisfied customers
I just bought a iPhone 6 and have an iPhone 5. How do I get
I just bought a iPhone 6 and have an iPhone 5. How do I get all of my information to the new iPhone 6?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My phone after updating was locked due to me not knowing my
My phone after updating was locked due to me not knowing my security questions nor my password, I also forgot my email password ***** am unable to retrieve a new password. I need to make an appointmen… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
How can I access my contacts through my apple account? I
How can I access my contacts through my apple account? I purchased a new iPhone 6 and want to download my old contacts from my iphone5. I can't remember my old code to unlock ,y 5 and was told I could… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I tried to update my I PHONE 6 through I TUNES but it was unable
I tried to update my I PHONE 6 through I TUNES but it was unable to update due to an error and now can't restore. Basically my phone is now useless.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I complete the restart on my iphone? The itunes download
How do I complete the restart on my iphone? The itunes download was complete and the message on my computer said Your device is ready to use. Device driver software installed successfully. But the com… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x