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Some how I messed up my phone id and now it is asking for a…

Customer Question
Some how I messed...

Some how I messed up my phone id and now it is asking for a PUK number. I have no idea what this is and can not call you because I am blocked! My unlock number is ***** I just tried to lock my phone with no help because I now have UBER and my card info HELP! I work tomorrow and need my phone! I feel so dumb! My phone number is(###) ###-####

Technician's Assistant: When were you last able to use your phone?

About 15 minutes ago when I tried to change the password...

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

How do I do that? Sim card has been locked and only emergency calls can be made.

Technician's Assistant: The Cell Phone Technician will be able to walk you through that. Anything else you want the Phone Expert to know before I connect you?

Nope I am in a group payment program, but my name and phone number are on it and have been for quite a while. family

Submitted: 4 months ago.Category: Smartphones
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Answered in 4 hours by:
12/13/2017
Technician: ElectronicsPete, Engineer replied 4 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 19,710
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: ElectronicsPete, Engineer replied 4 months ago

To get the PUK code to access the phone again, you must contact your phone service provider, e.g. Verizon or T-Mobile...

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Category: Smartphones
Satisfied Customers: 19,710
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