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Some how I messed up my phone id and now it is asking for a…

Customer Question
Some how I messed...

Some how I messed up my phone id and now it is asking for a PUK number. I have no idea what this is and can not call you because I am blocked! My unlock number is ***** I just tried to lock my phone with no help because I now have UBER and my card info HELP! I work tomorrow and need my phone! I feel so dumb! My phone number is(###) ###-####

Technician's Assistant: When were you last able to use your phone?

About 15 minutes ago when I tried to change the password...

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

How do I do that? Sim card has been locked and only emergency calls can be made.

Technician's Assistant: The Cell Phone Technician will be able to walk you through that. Anything else you want the Phone Expert to know before I connect you?

Nope I am in a group payment program, but my name and phone number are on it and have been for quite a while. family

Submitted: 7 months ago.Category: Smartphones
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Answered in 4 hours by:
12/13/2017
Technician: ElectronicsPete, Engineer replied 7 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,328
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: ElectronicsPete, Engineer replied 7 months ago

To get the PUK code to access the phone again, you must contact your phone service provider, e.g. Verizon or T-Mobile...

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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