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I bought an apple i phone 8 and I cannot operate it because
I bought an apple i phone 8 and I cannot operate it because I have been locked out trying to reset my password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I have been given a iphone6, that belonged to a friend that
I have been given a iphone6, that belonged to a friend that died. His wife does not know his icloud user name or password. Is there a way to allow me to set the phone for me, and if not, will a new si… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I have MS and my mind skipped and can't remember my log-in
I have MS and my mind skipped and can't remember my log-in password ***** my cell phone … read more
Samuel White
Samuel White
Owner and Expert Tech
292 satisfied customers
I need to reset my phone forgot my password. It's been a
I need to reset my phone forgot my password JA: When did you last change your password ***** Apple ID? Customer: it's been a whlie JA: Did you try resetting through Apple's online account reset tool? … read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
687 satisfied customers
I dont know apple id to unlock my iphone. I havent change it
i havent change it since i set it up but i cant remember id … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I was locked out of my phone last night by itunes. it now
i was locked out of my phone last night by itunes. it now wants my user name and passwq … read more
Samuel White
Samuel White
Owner and Expert Tech
292 satisfied customers
I just got it yesterday, and a sim card was activated and
I just got it yesterday, and a sim card was activated and put in the phone. However, I can't get it to activate with the sim card in. I have restored it 5 times, I have reset it multiple times and I g… read more
Pete
Pete
Engineer
Bachelor's Degree
9,783 satisfied customers
My phone is locked, I do not recall my pass word. Have taken
my phone is locked, I do not recall my pass word. Have taken it to Verizon and they can not unlock it. They say the only thing is to purchase a new phone which I do not want to do. … read more
Samuel White
Samuel White
Owner and Expert Tech
292 satisfied customers
I am from the caribbean. i bought an iphone SE at queens
I am from the caribbean. i bought an iphone SE at queens five towns last summer while on vacation. The phone worked well while in the u.s but when I return to my country it never worked. I sent it back up to get unlocked to which I did and now I have a much bigger problem. I cannot remember my icloud password. Can you help me in any way. I have my receipt infront of me showing proof of purchasing phone … read more
Michael T
Michael T
80 satisfied customers
Activation code lock out I have reset my password and cannot
activation code lock out I have reset my password ***** cannot unlock phone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
When i turned on my phone this morning it said i had to
when i turned on my phone this morning it said i had to activate my iPhone. My passwords are in my phone and i can't get to them. I have an iphone6.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I had a message to update my Iphone 6, and allowed to update
I had a message to update my Iphone 6, and allowed to update - Now wants my name and password, entered what I have for those but says they are not correct. I am original purchaser. Now I have no phone… read more
Jack
Jack
technician
factory trained engineer
10,785 satisfied customers
My I-phone 5C updated on Wed (3/23) and I have been locked
My I-phone 5C updated on Wed (3/23) and I have been locked out ever since. the update was successful, but I am having problems with the next steps - attempting to access my Apple account. It seems non… read more
Jack
Jack
technician
factory trained engineer
10,785 satisfied customers
I updated my phone but can't get back in because my info is
I updated my phone but can't get back in because my info for password ***** ***** in my notes on my phone… read more
Ashik
Ashik
Master's Degree
1,093 satisfied customers
I'm being told that I activated my "find my phone" and now I
I'm being told that I activated my "find my phone" and now I need to reset my pass word. First I never activated the service and now I can't get into my phone using my user name and password.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I have a Galaxy s6 by Samsung. Playing with my phone on a
Good Morning: I have a Galaxy s6 by Samsung. Playing with my phone on a car trip; I activated the "fingerprint" feature and didn't write down a password. I've taken my phone to my AT & T and they say … read more
Ashik
Ashik
Master's Degree
1,093 satisfied customers
cannot get iphone enabled despite every attempt from both phone
cannot get iphone enabled despite every attempt from both phone tech support and support pages. have a phone that i cannot use at this point...do not have the phone with me now but can you give me som… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
I just synced my iPhone and added the latest OS, so now I'm
I just synced my iPhone and added the latest OS, so now I'm going through the set-up so I can use my phone. I have tried and tried to enter the correst ID and password, which I just reset today, but n… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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