Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

My iphone 5 will not turn on. Nothing happens. I have a

Customer Question
Second opinion] My iphone 5...
Second opinion] My iphone 5 will not turn onJA: Have you tried a force reboot on your iPhone (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?Customer: yes, nothing happensJA: Anything else you want the Mac Expert to know before I connect you?Customer: I have a Mophie charger on it and that does not seem to start the phone. I have charged the phone by itself and no results.
Submitted: 8 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 26 minutes by:
12/12/2017
Technician: Samuel White, Tech Expert replied 8 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 534
Experience: Verizon Tech Manager multi-unit
Verified

That is the only method for a soft reset for your model device. Does the phone respond in any way when it is plugged in to the charger or mophie?

Ask Your Own Smartphones Question
Customer reply replied 8 months ago
No
Customer reply replied 8 months ago
The phone does not respond in any way connected to the charger or mophie.
Technician: Samuel White, Tech Expert replied 8 months ago

That would unfortunately indicate either the battery is in need of replacement or that the charging port is not working. Is the phone still under warranty?

Ask Your Own Smartphones Question
Customer reply replied 8 months ago
I do not know???
Technician: Samuel White, Tech Expert replied 8 months ago

How long have you owed it?

Ask Your Own Smartphones Question
Customer reply replied 8 months ago
2 maybe 3 years.
Technician: Samuel White, Tech Expert replied 8 months ago

Ok it is past warranty. You would have to get it repaired. If it were me I would probably purchase a new device because repairs can be costly and typically only carry a short guarantee.

Ask Your Own Smartphones Question
Customer reply replied 8 months ago
Thanks for the input.
Technician: Samuel White, Tech Expert replied 8 months ago

Is there any other help you need? If not please rate so I can close this request! Thanks so much!

Ask Your Own Smartphones Question
Technician: Samuel White, Tech Expert replied 8 months ago

Kindly rate my personal service to you at the top of your question page if my answer helped so I am credited for my time.

Otherwise please reply back if you need further assistance. Thank you, Samuel

Ask Your Own Smartphones Question
Technician: Samuel White, Tech Expert replied 8 months ago

Please take a moment and rate so I may close thank you!!

Ask Your Own Smartphones Question
Customer reply replied 8 months ago
Thanks for the help. I had for purchase a new phone due the old phone battery was fried.
Technician: Samuel White, Tech Expert replied 8 months ago

That was probably the most cost-effective way to handle it though I am sure you do not plan on buying a new device. Well, rate my work I did with you when you can. It shows the company I am handling all requests.

Thanks

Samuel

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Samuel White Your Own Question
Samuel White
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 534
534 Satisfied Customers
Experience: Verizon Tech Manager multi-unit

Samuel White is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My iphone 8 will not turn on sreen is completely black, it
my iphone 8 will not turn on sreen is completely black, it comes on randomly for about 20 seconds at a time I can tell that it isn't holding a charge and a lot of my contacts are gone. It also randoml… read more
JustinTimeTech
JustinTimeTech
Technology Support Specialist III
BS
11 satisfied customers
I cannot get my iPhone to work My phone died it won't
I cannot get my iPhone to work My phone died it won't charge … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iphone is dead, does not hold charge. How can i make an
how can i make an appointment with mongtomer mall store … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I have an iPhone 6. Even though it was pretty much fully
I have an iPhone 6. Even though it was pretty much fully charged, it stopped working. I was in my car so I plugged it in to recharge and it got very hot so I unplugged it ( it was plugged in for proba… read more
John Castle
John Castle
BSC in Computing Network Management and Design
203 satisfied customers
My iphone wont charge or turn on. The night before
my iphone wont charge or turn on JA: When did you last charge your iPhone? Customer: the night before yesterday JA: Have you tried a force reboot (pressing and holding the Home and Sleep/Wake buttons … read more
Cris
Cris
62 satisfied customers
All of a sudden my iphone won't charge. Does this mean that
All of a sudden my iphone won't charge. Does this mean that I need a new battery? I've tried 3 different charging places and nothing is working. Phone seems completely dead. … read more
Cris
Cris
62 satisfied customers
UBS came unplugged while iPhone was updating iTunes doesn't
UBS came unplugged while iPhone was updating iTunes doesn't see it and it wont power down or reboot … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My iPhone is not working. It started acting strange since
My iPhone is not working. It started acting strange since the last update. Last night, even though it had a 94% charge, it stopped opening. This morning I plugged in the charger and the screen flashed… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My iphone is completely dead, can't be charged or turned on.
My iphone is completely dead, can't be charged or turned on. I am out of town for surgery (here in Houston). Need an appointment at the Highland Village apple store today … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
IPhone 6 plus is black and won't turn on. Tried home and
IPhone 6 plus is black and won't turn on. Tried home and sleep button mode … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
My iPhone 6s has had a freezing problem since the iOS
My iPhone 6s has had a freezing problem since the iOS problem & also my battery get very hot quickly & the phone looks like it is a bit bigger. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
IPhone x made emergency call and is stuck on emergency
iPhone x made emergency call and is stuck on emergency contact screen. … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
My iphone is half frozen. I can unlock my phone but after
My iphone is half frozen. I can unlock my phone but after that i cannot open any apps or swipe. I tried turning it off but i can't swipe it in order to turn it off. I tried holding down the power and … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
My fairly new iphone 6 is suddenly blank & will not
my fairly new iphone 6 is suddenly blank & will not repond,it is charged … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
My iPhone 5s is stuck at the Apple logo and is not turning
My iPhone 5s is stuck at the Apple logo and is not turning on. It also instructed me to go to a link on my laptop that gave me instructions on turning it on (by holding the home and top button at the … read more
Cris
Cris
62 satisfied customers
My iphone 6s kept shutting off, we tried to bring back to
My iphone 6s kept shutting off, we tried to bring back to dfu but now its totaly black and will not do a thing, I am not a tecky person and I think its dead, I followed you tube video and I thought it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iphone 5 will not turn on. Nothing happens. I have a
I have a Mophie charger on it and that does not seem to start the phone. I have charged the phone by itself and no results.… read more
Michael T
Michael T
73 satisfied customers
My iPhone 4s screen has gone blank...still making noise, ie
My iPhone 4's screen has gone blank...still making noise, ie ringing etc...reset it...still blank?… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x