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I have an iphone that is completely dead. I cant charge it…

Customer Question
I have an iphone...

I have an iphone that is completely dead. I cant charge it or turn it on. I've received a replacement device from the Asurian insurance people. They want me to disable the phone, but the phone isn't listed in the icloud account. I am going to be charged $500.00 because the phone shows up as locked.

Technician's Assistant: Have you tried a force reboot on your iPhone (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, except that I am not very good with technical stuff.

Submitted: 7 months ago.Category: Smartphones
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Answered in 4 hours by:
12/12/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,631
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I desperately need help
Technician: Harry, IT replied 7 months ago

If the device does not show up in iCloud then it is not locked to iCloud. Even when a device is powered off, it will still show up in iCloud.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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