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Forgot Apple password. IPhone inaccessible. Brand new iPhone…

Customer Question
Forgot Apple password....

Forgot Apple password. IPhone inaccessible.

Technician's Assistant: When did you last change your password ***** Apple ID?

Brand new iPhone 8+

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Can't access reset - computer locked by scammer.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That's a good start.

Submitted: 7 months ago.Category: Smartphones
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Answered in 28 minutes by:
12/11/2017
Technician: Karthik Nagarajan,
 replied 7 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik Nagarajan,
 replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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