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My problem is with my caption phone. It is a CaptionCall…

Customer Question
My problem is with...

My problem is with my caption phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

It is a CaptionCall phone which went out during all the power outages.

Submitted: 7 months ago.Category: Smartphones
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Customer reply replied 7 months ago
This phone was a gift from the California government because I'm very hard of heating. its model 57Tx.phil
Answered in 43 minutes by:
12/11/2017
Technician: Samuel White, Tech Expert replied 7 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

What is the problem you are experiencing with the phone, please?

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Customer reply replied 7 months ago
The phone follows no directions and shows colored stripes either moving or still.
Technician: Samuel White, Tech Expert replied 7 months ago

Can we unplug it for a few minutes and then allow it to reboot again?

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Customer reply replied 7 months ago
I was calling: wwwCaptionCall.com when your group answered. Did I get the wrong number. If so, please let me
try it again and cancel me from you as being dissatisfied.
Technician: Samuel White, Tech Expert replied 7 months ago

You only need to reach out to customer service if you are not happy with the service or the expert it connects you with. That is no issue!

Samuel

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