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The phone updated then requested apple id and password. The
The phone updated then requested apple id and password. The info we write down a while ago doesn't work, so the phone is now locked. How can I enter a new apple id and password? … read more
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Russell H.
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Vocational, Technical or Trade Scho
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I got a new iphone 8 yesterday and have been trying to reset
Hi Andy, I got a new iphone 8 yesterday and have been trying to reset my id and password (I've misplaced the document where I have this. My email is: [email protected] com. Unfortunately when I e… read more
John T. F.
John T. F.
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I phone 6 is locked. What do I do? It was asking me for
It was asking me for apassword ***** and I never had a password ***** I entered one yesterday and that is when the problems started. could not use my phone , could not see the home page , messages said hello in 15 differnet languages. … read more
Karthik
Karthik
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I got the calendar back on the phone. I still have an issue
I got the calendar back on the phone. I still have an issue with my music. I had a ton of music on my old 6 and it all appears to be in cloud. On the new 6 and on I tunes library, I only have a fracti… read more
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I have a VW Tiguan and Carnet. Until recently, my phone
I have a VW Tiguan and Carnet. Until recently, my phone automatically connected in my car but no longer. When try to connect it says "out of range", not so. Or it just sits there looking with no resul… read more
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Justin Johnson
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My Iphone 6 has a wrong ID entered by salesman at Verizon
My Iphone 6 has a wrong ID entered by salesman at Verizon but I have no password ***** it. … read more
Joel Kalman
Joel Kalman
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It's not my phone, the phone in question is an I phone 5 I
It's not my phone, the phone in question is an I phone 5 I gave my boyfriend several years ago, yesterday it came up with an activation lock, he is not real savy on phones and we have no idea what he … read more
John T. F.
John T. F.
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I don't know my apple ID for my phone. I had someone try to
I don't know my apple ID for my phone. I had someone try to set up my account and there was always a problem and Ive tried to create a new account but I cant use my email … read more
AnswersByEric
AnswersByEric
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I have an I phone I got about 3 yrs ago. It won't let me
I have an I phone I got about 3 yrs ago. It won't let me into it until I give an email and password. I never used the apple store. My daughter put candy crush on it the day I got it but neither of us … read more
Karthik
Karthik
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I have a iPhone 7 purchased 2 months ago. apple down loaded
Second opinion] i have a iPhone 7 purchased 2 months ago. apple down loaded software update forgot my unlock password ***** apple id password, Phone is locked called apple 2 time and did not resolve i… read more
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I tried to put latest update software on my iphone - 516-
I tried to put latest update software on my iphone - 516-(###) ###-####- i need my apple id and password ***** do not know it - my cell phone is not connected - please help … read more
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I recently purchase a iPhone Se and when I attempted to
I recently purchase a iPhone Se and when I attempted to update some apps, found that I have forgotten my Apple ID and password. Tried for a long period to recover my password, unfortunately I changed … read more
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Richard
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Trying to download an app asks for my password. havent beeen
Trying to download an app asks for my password. havent beeen in in years so i have no idea what my password ***** Phone number is(###) ###-#### Mark S Stevens, email:***@******.*** … read more
Viet -MS Office Tech
Viet -MS Office Tech
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My iPhone is giving me fits because I cannot get Apple to
Good morning! My iPhone is giving me fits because I cannot get Apple to allow me to change my email. I no longer have the account because my internet provider screwed it up. I just want to change my e… read more
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Yesterday, I had to have all of the information from my cell
Yesterday, I had to have all of the information from my cell phone deleted because of problems accessing my phone/messages after updating with fingerprint and unable to use pass code. Now, I am trying… read more
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Richard
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I have a iPhone 5 Have updated when offered, but am 80 years
I have a iPhone 5 Have updated when offered, but am 80 years old and took my first round of Chemo yesterday and when I got home. I pushed my button to up grade your latest up grade. I can not find my … read more
John T. F.
John T. F.
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I did the most recent update on my iPhone 5 last night. This
I did the most recent update on my iPhone 5 last night. This morning it requested my apple id I used to set up my phone. I put in the id and password ***** remember and it would not take. I tried rese… read more
Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
1,004 satisfied customers
My I-phone said it needed an update installed. I started it.
My I-phone said it needed an update installed. I started it. It took 4 hours. When it completed the screen showed (ios 6). I had to sign in. It said to sign in with my Apple ID then my password. I tho… read more
ITTechChris
ITTechChris
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

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Experience in supporting and using smartphones.

John T. F.

John T. F.

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20+Yrs in the computer/electronics service industry

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Kriptokrit

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Waitongu2

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Michael T

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Joel Kalman

Joel Kalman

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I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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