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Updated my cell phone yesterday and it then said to continue…

Customer Question
Updated my cell phone...

Updated my cell phone yesterday and it then said to continue and to enter my Apple ID password.

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't know if I ever had one. I have had the phone for close to two years.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I'm not hi tech savy

Submitted: 2 months ago.Category: Smartphones
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Answered in 59 minutes by:
12/11/2017
Technician: Aparna Indresh,
 replied 2 months ago
Aparna Indresh
Category: Smartphones
Satisfied Customers: 254
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 2 months ago
please send response to the email address, I can't view anything on the cell.
Technician: Aparna Indresh,
 replied 2 months ago

It sounds like you don't have your Apple ID password ***** this case we can try to reset the password:

Please follow these steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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Aparna Indresh
Aparna Indresh
Aparna Indresh
Category: Smartphones
Satisfied Customers: 254
254 Satisfied Customers
Experience: Engineer at Aparna Indresh

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