Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I dowloaded last update now my phonr is locked and will not…

Customer Question
I dowloaded last update...

I dowloaded last update now my phonr is locked and will not accept code

Technician's Assistant: When did you last change your password ***** Apple ID?

I didnot that i know of

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I tryied it with my provider att

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
12/10/2017
Technician: GeekGal, Electronics Support Tech replied 7 months ago
GeekGal
GeekGal, Electronics Support Tech
Category: Smartphones
Satisfied Customers: 1,803
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Is it the 4 or 6 digit numeric passcode that you are having trouble with or is the actual password ***** APPLE account?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
It saying searching it wont work they said need repair
it saying searching it wont work they said need repair software device on website gave me ht codes but i have no idea what im doing … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Phoneis locked and she doesn't have puk code what can she
Phone###-##-####is locked and she doesn't have puk code what can she do … read more
Kraig
Kraig
Broadcast Engineer
Diploma (Honors)
424 satisfied customers
It is disabled. I phonr. My phone iisdisabled. It went.
It is disabled. I phonr JA: What Operating System (OS) are you running on your iPhone? Customer: my phone iisdisabled JA: How long has this been going on with your iPhone? What have you tried so far? … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
Have two I phones that are locked Have an ATT sim card
have two I phones that are locked Have an ATT sim card installed and a Verizon sim card not yet installed when I got a message phones locked. need to unlock phones so I can cancel ATT and convert to V… read more
Harry
Harry
3 satisfied customers
My grangdauthers s7 edge was locked up att store reset
my grangdauthers s7 edge was locked up att store reset phone . she doesnot know mher google password ***** reload . she is autisic can you help me … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
New iPhone I tried to sign on and was sent a code # which I
New iPhone I tried to sign on and was sent a code # which I put in and then put in the password, it said I had completed the sign on. I then was asked to sign in again and then it was told my password… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a old I phone model number a1303. I have all of my
I have a old I phone model number a1303. I have all of my sponges in it. I tryied to up date a apple update and locked the whole up .Can something be done about that … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I did the most recent update on my iPhone 5 last night. This
I did the most recent update on my iPhone 5 last night. This morning it requested my apple id I used to set up my phone. I put in the id and password ***** remember and it would not take. I tried rese… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
How do I unlock my apple iphone 4s to use on other companys.
How do I unlock my apple iphone 4s to use on other companys. The phone is on verizon now I want to use it on ATT.… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I loaned my iPhone 5 to an 11 year old and now it is locked.
I loaned my iPhone 5 to an 11 year old and now it is locked. The screen says "iPhone disabled"- go to iTunes. In the corner it says "locked SIM". I called apple and they said go to iTunes. My carrier … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
hello James. i bought this used IPhone 5 on the Internet. ist
hello James. i bought this used IPhone 5 on the Internet. ist locked. when i connect with iTunes it says not accepted simcard. i dunno what to do… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I just got a pop up on my Iphone that there was an update available
I just got a pop up on my Iphone that there was an update available and would i like to update now and I did. the up date was dowloaded and I continued to use my phone but once I logged off and tried … read more
*ElectronicsTech
*ElectronicsTech
497 satisfied customers
last night i could not send any text... can recieve calls or
last night i could not send any text... can recieve calls or make calls.however now o locked sims card 8 tries.idk.talked to att 2 hrs this AM NO RESULTS JUST CASE SOMETHING GETTING NEW PHONE TOMMORRO… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have unlocked this phone through ATT but when I put
Hi. I have unlocked this phone through ATT but when I put another card I get the message: Unable to run application with this sim card. It turns off time after time.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
i am locked out of my iphone as of yesterday when i down loaded
i am locked out of my iphone as of yesterday when i down loaded a new setting i put in a code and after awhile it said it was disabled i went to att who said for me to itunes but it didn't help i can'… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
i boguht the iphone that was unlocked i download an app now
i bought the iphone that guy said it was unlocked so i meet him at tmobile and got sim card phone worked good then day later i downloaded a few apps phone started to say no service what could be the p… read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
1,356 satisfied customers
My iphone 3g says that iOS5.1.1 apple is downloaded but says
My iphone 3g says that iOS5.1.1 apple is downloaded but says I have a software update and I try installing and it tryies to verify it but says "unable to install Update an error occurred installing iO… read more
*ElectronicsTech
*ElectronicsTech
497 satisfied customers
Hello, I have iPhone 4 from ATT network, I am going to overseas
Hello, I have iPhone 4 from ATT network, I am going to overseas for long travel and I would like to use my iPhone there with domestic sim card. But, my phone is currently locked with ATT and they are … read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x