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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
Experience:  Experience in supporting and using smartphones.
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I dowloaded last update now my phonr is locked and will not

Customer Question

i dowloaded last update now my phonr is locked and will not accept code
JA: When did you last change your password ***** Apple ID?
Customer: i didnot that i know of
JA: Did you try resetting through Apple's online account reset tool?
Customer: i tryied it with my provider att
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Smartphones
Expert:  GeekGal replied 9 months ago.

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Is it the 4 or 6 digit numeric passcode that you are having trouble with or is the actual password ***** APPLE account?