Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I cannot receive mail. Earthlink. Phone. It tells me that my…

Customer Question
I cannot receive mail ...

I cannot receive mail

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Earthlink

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

It tells me that my password ***** ***** but I haven't changed it.

Submitted: 8 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 day by:
12/11/2017
Technician: Richard, Smartphone Specialist replied 8 months ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,537
Experience: Extensive Smartphone Issue Resolvement
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me which program you use please to access your email account with?

Please let me know

Ask Your Own Smartphones Question
Technician: Richard, Smartphone Specialist replied 8 months ago

Richard

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My email is fine. But it will not update on my cell phone.
my email is fine. But it will not update on my cell phone … read more
Richard
Richard
Smartphone Specialist
47,537 satisfied customers
Smart Phone Not Receiving Emails Model: Huawei Y6 Elite
Smart Phone Not Receiving Emails Model: Huawei Y6 Elite Email Address:***@******.***The above phone is no longer receiving emails. It has been doing such for many months now but has stopped and has no… read more
Richard
Richard
Smartphone Specialist
47,537 satisfied customers
My Iphone is asking me to add my changed google password to
My Iphone is asking me to add my changed google password ***** my settings. I go to settings, but it won't bring up an keyboard for me to use. … read more
Samuel White
Samuel White
Owner and Expert Tech
270 satisfied customers
I somehow messed up my email today on laptop and phone and
I somehow messed up my email today on laptop and phone and had to remove google on my phone according to an online chat but then After i keep trying to add an existing google account on my phone i kee… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I try to send e-mail via msn.com but does not go through and
I try to send e-mail via msn.com but does not go through and get window that says enter password ***** the smtp account Gmail. I do not have gmail … read more
Yvette
Yvette
Bachelor of Science
26 satisfied customers
I recently changed my Comcast E-Mail password. ( I use 3 Apple
I recently changed my Comcast E-Mail password. ( I use 3 Apple Devices: Power Mac, I-Phone, I-Pad ). Mail works fine on the desktop, but now I cannot SEND emails on my I-Phone or I-Pad. ( I can RECEIV… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Hi Brandon, I got a new iphone 5S yesterday and set my two
Hi Brandon, I got a new iphone 5S yesterday and set my two aol mail addressed up (was done by in the shop i got it from). It worked fine yesterday for sending mail from both accounts and suddenly toda… read more
Richard
Richard
Smartphone Specialist
47,537 satisfied customers
My AT&T number is XXXXX I get email on my mobile phone
My AT&T number is XXXXX I get email on my mobile phone via yahoo. I just changed my password XXXXX my yahoo email account, in order to get access remotely -- I'm away from home. And now my iPhone says… read more
Richard
Richard
Smartphone Specialist
47,537 satisfied customers
Hi I have a problem Telstra couldnt help told me to contact
Hi I have a problem Telstra couldn't help told me to contact you My phone stopped receiving e mails on the 20 th of June when overseas and when I changed my password XXXXX to threats of a hacker on re… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Cannot get into my google email acct. and sync my phone as
Cannot get into my google email acct. and sync my phone as well. All of this was do to my email acct. getting hacked. I reset my password XXXXX still cannot login to receive and send emails.i have a M… read more
Richard
Richard
Smartphone Specialist
47,537 satisfied customers
All of a sudden today I cannot receive email on my iphone.
All of a sudden today I cannot receive email on my iphone. I get the message "Cannot Get Mail - The user name or password [email protected] is incorrect." But I haven't changed anything, it's the sa… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a Blackberry Curve 8310, I am changing over my e-mail
I have a Blackberry Curve 8310, I am changing over my e-mail provider from earthlink to gmail and I need to change the e-mail address in my Blackberry Curve 8310. I have spent an hour trying to do tha… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My iPhone does not send outgoing e-mail. It gives an error
My iPhone does not send outgoing e-mail. It gives an error message that I have not entered the correct password XXXXX the account but I have.… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I have not been able to get mail on my phone due to password
I have not been able to get mail on my phone due to password XXXXX and unable to change my password, same on y ipad...AOL has locked them both but not on my computer???? Went to Apple store yesterday … read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
Cannot receive e-mail...getting window saying "user name or
Cannot receive e-mail...getting window saying "user name or password XXXXX XXXXX"...did not change anything prior to message...finally, deleted account and tried to re-open account using same e-mail a… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an I-phone. After changing my password, I am able to
I have an I-phone. After changing my password, I am able to receive e-mail, but it won't let me send it. I have to go to the library to send messages. Please send an e-mail and tell me how to solve th… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
My e-mail account was hacked ([email protected]). I changed
My e-mail account was hacked ([email protected]). I changed the password. My phone e-mail will not work. The message is "[email protected] password". I have done everything possible and cannot get o… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Unable to complete iPhone 4S setup on Verizon; Apple sending
Unable to complete iPhone 4S setup on Verizon; Apple sending 'confirmation email' to my Earthlink account, but message(s) never received; ALSO, my iPhone is now receiving some, BUT NOT ALL emails sent… read more
authentech
authentech
527 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x