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Phone does not recognize my thumb print, I have tried to.
Phone does not recognize my thumb print, I have tried to … read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
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My Iphone updated and getting a message to activate phone
My Iphone updated and getting a message to activate phone and now I'm continually receiving a message in every language "Hello" "Press home to Open". When I do that, a Wi-Fi as it states, a message po… read more
Justin Johnson
Justin Johnson
Owner
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I have an I-Phone 7 and have not yet downloaded IOS 11.
I have an I-Phone 7 and have not yet downloaded IOS 11. Apple notice says my current password ***** app --- Password *****+ --- will not be supported & operational after IOS 11 installed because it is… read more
Harry
Harry
IT
3,232 satisfied customers
I currently have an I Phone 8...love it.....however just in
Hello, I currently have an I Phone 8...love it.....however just in the past week I changed my pass word and put in my thumb print....... all good so far... … read more
Ashik
Ashik
Master's Degree
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I was just talking to a wonderfully helpful person on my
Hi, I was just talking to a wonderfully helpful person on my only phone (Mike, a supervisor in Sacramento). He has said he will be in tomorrow to help me with my phone since I accidentally answered so… read more
Harry
Harry
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I purchased a new iphone 6 some months ago. We downloaded
i purchased a new iphone 6 some months ago. We downloaded info from the wifes phone including her apple/itunes setup. I want to set up seperate a/c. we do not have the old password ***** ID to clear m… read more
Samuel White
Samuel White
Owner and Expert Tech
295 satisfied customers
I am locked out of my phone. Won't take thumb print. Wants
I am locked out of my phone. Won't take thumb print. Wants my password ***** evidently I'm not remembering it … read more
Samuel White
Samuel White
Owner and Expert Tech
295 satisfied customers
Its my iPhone couldn't remember password to get into phone
Its my iPhone couldn't remember password ***** get into phone took it to Apple store been locked out of phone for a week and need phone to work no phone no work no bills get paid I need help badly had… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
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My apply phone frozen. No sure when I last updated message
No sure when I last updated message came on phone and ask for my finger print which I did than to enter my passcode. I started but than realized I had the wrong code. My phone will come on and says phone update than goes to ***** after restarting with the phone numbers showing I cannot call out text comes in but I can't start phone I have the correct pass code now but it won't take it. I have shut the phone off and recharges it. The closes Apple store is almost 2 hours away Can you please help me? … read more
John T. F.
John T. F.
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Two Decades Field Experience
319 satisfied customers
I suspect my text messages are being monitored. Iphone. IOS
I suspected that it started a few months ago so I wiped my phone & changed my password ***** it's happening again. I've noticed a lot lower battery life but not sure if it's just the Iphone battery problem that has happened. it's an Iphone 7 version… read more
Richard
Richard
IT Manager
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My iPhone was updated to iOS 11.1.2 last night and I am have
My iPhone was updated to iOS 11.1.2 last night and I am have trouble completing the update. When I put in my ID password ***** is saying verification failed. If I skip this and follow through all othe… read more
Harry
Harry
IT
3,232 satisfied customers
S. IPhone 6. 3years old. I am not good at troubleshooting. I
I am not good at troubleshooting. I have had password ***** for years on my desktop, iPad and iphone6. I am noe locked out of my phone. I downloaded the latest IOS update and I need my password ***** work so I can open the phone. … read more
Joel Kalman
Joel Kalman
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Master of Science Degree
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Just wondering how easy it is to detect spyware I have
Just wondering how easy it is to detect spyware I have "pings" coming to my phone … read more
Ashik
Ashik
Master's Degree
1,128 satisfied customers
After downloading then new ios, I have been unable to sign
After downloading then new ios, I have been unable to sign in with either my user name and password ***** my wife's user name and password ***** I have never received the password ***** link. How do I… read more
Josh
Josh
It Support Specialist
Associate Degree
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My t9ouch passcode is disabled, and it is requiring another
my t9ouch passcode is disabled, and it is requiring another passcode but I didn't have another one how do I get in … read more
Samuel White
Samuel White
Owner and Expert Tech
295 satisfied customers
I did a download on my phone last night, after download it
I did a download on my phone last night, after download it wanted me to activate iPhone with Apple ID, don't remember it or password, please help, can't use my phone. Thanks… read more
Richard
Richard
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Have iPhone 5s. It's screened locked and have no idea what
Have iPhone 5s. It's screened locked and have no idea what passcode is. Is there a way to download our photos to a computer before doing a complete restore?… read more
Dustin
Dustin
Support Technician
2,892 satisfied customers
Hi. Im trying to unlock my iPhone 4s with ios 6.0.1, but i
Hi. I'm trying to unlock my iPhone 4s with ios 6.0.1, but i can't get past the activation page.… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
2,674 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

383 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

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20+Yrs in the computer/electronics service industry

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Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

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Waitongu2

Technician

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Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

90 satisfied customers

xxxxxxxxxxxxxx at xxxxxxxxxx

Joel Kalman

Joel Kalman

Electrical Engineer

80 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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