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All of sudden my iPhone does not recognize the passcode that…

Customer Question
All of sudden my...

All of sudden my iPhone does not recognize the passcode that I have been using for a couple years. How do I unlock it?

Technician's Assistant: When did you last change your password ***** Apple ID?

That's just it, I didn't.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, how do I find that? I'm old not a techie person, just know enough to be dangerous.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No, thank you.

Submitted: 7 months ago.Category: Smartphones
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Customer reply replied 7 months ago
when will I get an answer to my question above?
Answered in 1 day by:
12/9/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Forget it. Your company, is a joke and crooked, I have cancelled any payments to them. I took care of my problem within 30 minutes after anyone at Just Answer failed to contact me. I am reporting this site as a scam.
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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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