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I just upgraded to the iPhone x and seem to have lost photos…

Customer Question
I just upgraded to...

I just upgraded to the iPhone x and seem to have lost photos from the last month, they are not on my iMac or in the cloud either

Technician's Assistant: What Operating System (OS) are you running on your iMac? What about your iPhone?

10.12.6 and 11.1.2

Technician's Assistant: What troubleshooting have you tried with your iMac?

Nothing yet

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I can't install upgrade to phone, it says that phone is backing up and when i look at backup it says phone is being restored, although its been 24 hours

Submitted: 7 months ago.Category: Smartphones
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Answered in 2 hours by:
12/8/2017
Technician: Joe, Technician replied 7 months ago
Joe
Joe, Technician
Category: Smartphones
Satisfied Customers: 7,446
Experience: IPhone Technician Electronics
Verified

Hello,

Thank you for allowing me to assist you, my name is Joe and I will be happy to help you with your concern today. Please bear with me for just a min while I form my reply to you.

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Technician: Joe, Technician replied 7 months ago

You have lost photos that were previously on that iphone x or lost ones from a previous phone that you wanted to put onto the new iphone x?

What do you mean by can't install upgrade? Do you mean software update?

Have you tried a soft reset? This is where you hold the right side lock and volume keys until apple logo comes up. Also shown here: iphone soft reset

That may allow it to complete update, if not I'd suggest connecting directly to your computer via itunes and preforming a direct backup that way instead.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.
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