Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I have an I phone 5C. I have forgotten the password and I…

Customer Question
I have an I...

I have an I phone 5C . I have forgotten the password ***** I have forgotten one answer to the question.. I have been skipping over the messages, but now I am having trouble texting. I went to a Verizon store yesterday, but that was a waste of time.

Technician's Assistant: When did you last change your password ***** Apple ID?

Never

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, but I apparently forgot the answer to where did I fly first

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am 73, old and apparently stupid

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 2 hours by:
12/8/2017
Technician: Joe, Technician replied 7 months ago
Joe
Joe, Technician
Category: Smartphones
Satisfied Customers: 7,472
Experience: IPhone Technician Electronics
Verified

Hello,

Thank you for allowing me to assist you, my name is Joe and I will be happy to help you with your concern today.

The only way unfortunately to once again use the device is to either remember the password ***** reset it or if you know your itunes password ***** can connect to your computer and restore the phone (if you have backed up the phone) if not it is not suggested as you will lose all info on the device because it erases it back to like it was new from the box unless you restore from backup. If it is the device password ***** not your itunes password ***** I assume it is by your info provided then you have no choice but to restore the device. See here: https://support.apple.com/en-us/HT204306

Don't be so hard on yourself as many people do this, I have had to help many people with this exact same problem over the years, it happens to a lot of people believe it or not.

Once you restore the phone you will once again be able to use it.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.
Thanks for using justanswer and have a great day!

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
I have no idea how to do this. I guess I will have to go to Apple. I sincerely ***** ***** could help me. Thank you anyway
Technician: Joe, Technician replied 7 months ago

Please click on that link I sent in blue and it shows you step by step how to preform the restore, it is the only option. If for any reason you are unable to preform then your two options are if someone else can assist you or you can visit a local apple store and they will help. I have helped as this is the only way to get around a forgotten iphone password.

Thanks,

Joe

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
Forget it. I will have to go to the store. I thought someone could help me. I am not satisfied. Do not charge me. You did not solve my problem
Technician: Joe, Technician replied 7 months ago

You stated that your iphone you forgot the password ***** I can only give you the correct info that applies to that problem and the only way to get around a forgotten password ***** an iphone is to restore the iphone which I provided the apple link to you that shows step by step how to do that and I also explained how to do it. If you need any help along the process I will be glad to help you but in order to further assist you with that I would need to know what problem you are running into with it?

Thanks,

Joe

Ask Your Own Smartphones Question
Technician: Joe, Technician replied 7 months ago

Is there anything else that I can assist you with today?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
No thank you
Technician: Joe, Technician replied 7 months ago

Ok, have a good weekend and Happy Holidays!

Thanks again,

Joe

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Joe Your Own Question
Joe
Joe
Joe, Technician
Category: Smartphones
Satisfied Customers: 7,472
7,472 Satisfied Customers
Experience: IPhone Technician Electronics

Joe is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I can no longer send and receive emails on my smart phone. I
I can no longer send and receive emails on my smart phone. I went to the local ATT&T store yesterday and was told that emails now go through Yahoo the clerk started to install yahoo but I needed my Ap… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
I forgot my password and can't change it because you have an
I forgot my password ***** can't change it because you have an old phone number on my account. I am now getting only some of my messages on my phone and the rest are going to my computer. I reported t… read more
Harry
Harry
3 satisfied customers
Just changed my iPhone from a 6 to 7 thru Verizon. Forgot my
Just changed my iPhone from a 6 to 7 thru Verizon. Forgot my Apple password. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Just bought a new iPhone. A year and a half ago I changed my
Just bought a new iPhone. A year and a half ago I changed my email address. I had bought and uploaded many apps under my old email address. My new phone would not transfer the apps unless I gave them … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Im locked out of my Iphone...Verizon couldnt help. Changed
changed it 2 wks ago biut that' not the prob. for some reason my phone said enter PASSCODE to restore Touch ID. My password ***** an * at the end and this key pad does show either the * or the # … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I have only had this new phone for 3 days and already it is
I have only had this new phone for 3 days and already it is disabled I put in a Password ***** forgot it completely I took it by the local Verizon store and the guy told me that he wasn't able toi fix… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My IPhone is not setup with a PASSWORD that should have been
My IPhone is not setup with a PASSWORD ***** should have been used when I purchased my phone in Oct. 2016. I could not recall the PASSWORD ***** had originally been used for my IPad. As you see I am u… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I no longer have a Verizon account but my phone has started
I no longer have a Verizon account but my phone has started giving me annoying messages like "Sign in to ITunes store, enter password ***** Apple ID for***@******.***" and "Cannot connect to ITunes St… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I changed code and forgot it so I am locked out, 7 new,
I changed code and forgot it so I am locked out JA: What's the make/model of your device? How old is it? Customer: 7 new JA: How long has this been going on? What troubleshooting have you tried? Custo… read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
I bought a new iPhone 7 2 days ago. Everything was good till
I bought a new iPhone 7 2 days ago. Everything was good till yesterday. The screen that comes up says ENTER PASSCODE - Touch ID requires your passcode when IPhone restarts. I never set that up and I c… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
It is locked and I have forgot the password, I phone 5c two
It is locked and I have forgot the password JA: What's the make/model of your device? How old is it? Customer: I phone 5c two years old JA: How long has this been going on? What troubleshooting have y… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have an iPhone 5c and it is hacked. It has been completely
I have an iPhone 5c and it is hacked. It has been completely taken over by someone else. My Amazon account is being used and I have taken off my credit card. My FB account has password ***** daily- I'… read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
Cant activate 5c from recent update,, have never used
cant activate 5c from recent update,, have never used icloud, previous owner has no idea of id or password… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My iphone will not send text messages to one person on my
My iphone will not send text messages to one person on my contact list. I can receive messages from this person but cannot return text messages. Both Verizon and an Apple store rep said their is nothi… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
My own password ***** my sim, I forgot it after not using the
My own password ***** my sim, I forgot it after not using the sim for 8 months when I went abroad. I have the PUK and and PIN. How do I find the password ***** remove it?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
i broke my iphone and am in the process of getting it fixed,
i broke my iphone and am in the process of getting it fixed, but in the meantime, I need to check my text messages. Is there a way I can do this online?… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
I bought my new i phone 5 and had my local Verizon store set
I bought my new i phone 5 and had my local Verizon store set it up. My problem is I can't download my information to open my Apple account. Information I put in comes back invalid and when I'm asked s… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an iphone 4 and I forgot my user name and password.
I have an iphone 4 and I forgot my user name and password. My phone number is ***** I updated the iphone and to finish it asked for my ID and password, well I forgot it. I went through resetting and t… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x