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My wife's iphone 7 has been disabled for several days now. I
my wife's iphone 7 has been disabled for several days now. I have tried to help. She was told to connect to itunes and that would fix it. The problem is that her itunes account is disabled too. I help… read more
Samuel White
Samuel White
Owner and Expert Tech
285 satisfied customers
My phone is locked and I forgot my passcode. always used my
my phone is locked and I forgot my passcode. always used my thumb print … read more
Samuel White
Samuel White
Owner and Expert Tech
285 satisfied customers
I keep getting this error my iPhone is disabled connect to
I keep getting this error my iPhone is disabled connect to itunes I followed the instructions on your website and it is still disables I tired to connect to iTunes and I get the message that the phone cannot connect to iTunes because value missing … read more
Terry Parker
Terry Parker
Diploma
29 satisfied customers
I changed the passcode last night in my phone late, forgot
Hi, I changed the passcode last night in my phone late, forgot what it was this morning and I'm disabled in the phone now. If I have my phone synced with my i-pad and Mac Laptop will it erase everythi… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My iphone 5 is disabled n toconected to iTunes, I change
my iphone 5 is disabled n toconected to iTunes, I change screen on it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I have an apple mobile phone which says I need the itunes
Second opinion] I have an apple mobile phone which says I need the itunes app. How do I transfer from my pc to the phone?… read more
Harry
Harry
IT
2,911 satisfied customers
My iPhone 6+ is disabled connect to iTunes but when I do I
My iPhone 6+ is disabled connect to iTunes but when I do I get a message; iTunes could not connect to this iPhone. The value is missing. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
My son forgot his passcode and disabled his phone. The big
My son forgot his passcode and disabled his phone. The big issue was that he has a 2-factor authentication on it, but I managed to the verification code sent via phone call which worked. However, now … read more
Samuel White
Samuel White
Owner and Expert Tech
285 satisfied customers
My daughter had a broken screen fixed on her 6s and no the
my daughter had a broken screen fixed on her 6s and no the phone is disabled. KIs there any way to get this to work w/ out losing all the text, data- it is not backed up Thanks… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
IPhone disabled connect to iTunes doesn't work, iPhone 6
Resetting, changing password, hard reset....everything … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I forgot my password to my iphone, iphone 6, a couple hours
a couple hours ago. My daughter changed the password ***** now my phone is disabled … read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
It is an iphone 4. Can you help with it? The iphone has been
The iphone has been breaking down. I can't press buttons on the left side of the screen. I was trying to enter my password ***** eventually got the message iPhone is disabled connect to iTunes. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
My iphone is disabled "It says connect to itunes, I'm here
My iphone is disabled "It says connect to itunes, I'm here then what do I do, cable is pluged in to my flash drive port. Bill ***@******.*** , my iphone may be a 5??… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I own an Apple Iphone, 3. reason it did not recognize
I own an Apple Iphone, 3. For some reason it did not recognize my code today. I have not changed the code since I have the phone, and it has been in my possession exclusively. After several attempts, … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
iPhone 5s is now disabled due to my trying to get zoom off.
iPhone 5s is now disabled due to my trying to get zoom off. I was trying to get into settings to do such. But bc passcode digits zoomed, I failed to imput passcode correctly. Therefore, phone disabled… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,001 satisfied customers
i dropped my iphone 4s, and i looked at the screen, and the
i dropped my iphone 4s, and i looked at the screen, and the front screen was broken and it said it needs activation. A week later I got the screen fixed and went into itunes and it said i had to resto… read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
I took my iPhone to be unlocked by a phone shop - they could
I took my iPhone to be unlocked by a phone shop - they could not unlock it and now it does not work - constantly "searching". Have connected to iTunes - "detected iPhone in recovery mode, needs restor… read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
iPhone 3 disabled & iTunes blocked as my kids entered wrong passcode
my iphone 3 is disabled becaused my kids tried to enter the passcode too many times. When I try to connect to itunes it says error ox8000065. Does not show up in device list.… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

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Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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