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I put a code on my phone, I am locked out. What I thought…

Customer Question
I put a code...

I put a code on my phone, I am locked out. What I thought was the 6 number code is not

Technician's Assistant: When did you last change your password ***** Apple ID?

Not sure I don't think long ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I think I did same thing about 6 months ago.

Submitted: 7 months ago.Category: Smartphones
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
12/8/2017
Technician: Karthik Nagarajan,
 replied 7 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik Nagarajan,
 replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the phone?

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