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I have a de-activated HTC windows phone that I want to

Customer Question
Hello, I have a...

Hello, I have a de-activated HTC windows phone that I want to transfer the photos from onto my Win 10 PC.I have tried the recommended method of powering up the phone, plugging it into the PC USB port, then opening the PC photo app and tried "download" but it doesn't see the device/phone.

Technician's Assistant: When could you last open your photos?

I can open the photos on the phone currently...

Technician's Assistant: Did you recently update your software or Operating System (OS)?

On the phone, or on the pc?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

???

Submitted: 7 months ago.Category: Smartphones
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Answered in 5 hours by:
12/8/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,592
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Still waiting...
Customer reply replied 7 months ago
Is this the level is support I can expect? By the way, i was told this session would cost $5, but my paypal account was billed $47!
Technician: Harry, IT replied 7 months ago

You can call customer service at 1-***-***-**** to discuss charges. Our service is not $5.

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Customer reply replied 7 months ago
Well let’s at least continue to address my problem
Technician: Harry, IT replied 7 months ago

You will need to discuss the payment issue first since you believe our service is $5 and it is not.

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Customer reply replied 7 months ago
I already paid $47, what is the problem?
Technician: Harry, IT replied 7 months ago

You will need to discuss the payment issue first since you believe our service is $5 and it is not.

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Customer reply replied 7 months ago
Apparently I was mistaken about the billing, I am no longer contesting the amount. Can we PLEASE talk about my issue now?
Technician: Joel Kalman, Electrical Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,015
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.

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Customer reply replied 7 months ago
please assist if you can. Phone is an HTC PM23300 running windows Phone 8.0. I want to move photos from this phone to my Windows 10 PC via the USB cord or via Bluetooth, but NOT thru the cloud, as the phone no longer has an active carrier (formerly AT&T)
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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