Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Actually my phone is iphone 7. my phone is disabled. i made…

Customer Question
Actually my phone is...

Actually my phone is iphone 7. my phone is disabled . i made a mistake to provide my passcode, that's why.

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Vodafone

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

One and half month

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Acctually i want to open my phone

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 7 minutes by:
12/7/2017
Technician: Karthik Nagarajan,
 replied 7 months ago
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Smartphones Question
Technician: Joe, Technician replied 7 months ago
Joe
Joe, Technician
Category: Smartphones
Satisfied Customers: 7,475
Experience: IPhone Technician Electronics
Verified

Sorry, I didn't see your reply at the same time to the customer.

Ask Your Own Smartphones Question
Technician: Karthik Nagarajan,
 replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your iPhone in iCloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the iPhone which will erase all the data and the password. If you have a backup, we can restore the data and contact back to your iPhone.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Forgot passcode iphone disabled. How do i get a new
Forgot passcode iphone disabled. How do i get a new passcode? … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
My iphone wouldn't allow me to press certain numbers on
My iphone wouldn't allow me to press certain numbers on device for some reason, but I kept trying. Now my phone is blocked. … read more
Karthik Nagarajan
Karthik Nagarajan
519 satisfied customers
My iPhone number is 561/676-645. When i type in my password
My iPhone number is ***** When i type in my password ***** disables my phone. How do I reset my password ***** my husbands phone ? (This one ) … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Disabled iphone due to forgotten passcode, I was required to
I was required to give a passcode after overnight request to get extra implemented service . … read more
Karthik Nagarajan
Karthik Nagarajan
519 satisfied customers
I downloaded new thing and I don't want a passcode im old
I downloaded new thing and I don't want a passcode im old and just want to turn my phone on no codes no thumb thing … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I can't get into my phone because it asks for a password.
I can't get into my phone because it asks for a password. The passwords I have are too long to fit in the space provided. … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My apply phone frozen. No sure when I last updated message
No sure when I last updated message came on phone and ask for my finger print which I did than to enter my passcode. I started but than realized I had the wrong code. My phone will come on and says phone update than goes to ***** after restarting with the phone numbers showing I cannot call out text comes in but I can't start phone I have the correct pass code now but it won't take it. I have shut the phone off and recharges it. The closes Apple store is almost 2 hours away Can you please help me? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Just came from apple with iPhone 6 did change to new phone
just came from apple with iPhone 6 did change to new phone we did not do a factory rest as guy said it will just transfer problems which he couldn't tell so get home my passcode does not work … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
NEW REPLACEMENT PHONE I SET THE UP BUT NO SERVICE MY CELL
NEW REPLACEMENT PHONE I SET THE UP BUT NO SERVICE MY CELL(###) ###-####… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I forgot my Iphone passcode and my phone has been disabled.
I forgot my Iphone passcode and my phone has been disabled. What do I do? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I bought a new iPhone 7 2 days ago. Everything was good till
I bought a new iPhone 7 2 days ago. Everything was good till yesterday. The screen that comes up says ENTER PASSCODE - Touch ID requires your passcode when IPhone restarts. I never set that up and I c… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
My iphone 6e has been disabled. can you help me? iphone 6e,
one week, since it was updated. I forgot my passcode … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Can't get into y iPhone 7 plus. passcode doesn't work they
can't get into y iPhone 7 plus. passcode doesn't work they gave me a new password ***** 26013755 that's too many digits for a passcode … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
Your update locked me out of my Iphone 6 I don't even know a
Your update locked me out of my Iphone 6 I don't even know a passcode number!!!!!!! I am 73 years old and not well and I can not even use my phone!!!!!!!!!!!!!!!!!!!… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My iphone 6 plus was stolen. I was not able to "find my
my iphone 6 plus was stolen. I was not able to "find my phone" because I failed to have it locked and the person that took my phone was able to disable "find my phone". I was abled to call my provider… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My iPhone 6 had a cracked screen but was working fine. The
My iPhone 6 had a cracked screen but was working fine. The other day I think some water got on it and it wouldn't turn on again. Now a white apple screen just keeps flashing. Is the phone completely u… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I set a passcode lock which is not what I thought I had entered.
I set a passcode lock which is not what I thought I had entered. Unfortunately, this is not the first time! Last time this happened I was able to plug my phone in (to my mac) and retry multiple codes … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
with the iPhone on but locked, I still can receive incoming
with the iPhone on but locked, I still can receive incoming calls, right? The problem I am having is what users call "butt calls." The iPhone is locked and in my pocket, and I bend or assume a positio… read more
Sergio A.
Sergio A.
Security & Technical Specialist
Bachelor\u0027s Degree
395 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x