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It is my phone I 8. I recently purchased and activated

Customer Question
It is my phone...

It is my phone I 8. I recently purchased and activated establishing a password ***** now when I attempt to use this password ***** am told this is not acceptable. I use 8 characters including character such as #etc.

Technician's Assistant: When were you last able to use your phone?

I can only use my phone to make calls or send messages. I do not have my contacts from former phone transferred. Cannot add any apps

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Thank you but I will manually add contacts, failed to say photos dis transfer. My main concern is that my password ***** ***** accepted. Whan asked to establish a new password ***** my email, it was also unacceptable.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Do I need to establish a new password?

Submitted: 7 months ago.Category: Smartphones
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Answered in 7 hours by:
12/8/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,575
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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