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I have a iPhone 7 purchased 2 months ago. apple down loaded…

Customer Question
Second opinion] i have...

Second opinion] i have a iPhone 7 purchased 2 months ago. apple down loaded software update forgot my unlock password ***** apple id password, Phone is locked called apple 2 time and did not resolve issue

Technician's Assistant: When did you last change your password ***** Apple ID?

I had purchased apple 4 from work when i left the company. I did not use a password ***** unlock the phone or use apple id When i upgraded the phone to iPhone 7 i dropped off the iPhone 4 at Verizon they downloaded the contacts and handed me the iPhone 7 they phone worked no problems until the apple software was updated

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes i got a id recovery code waited 8 days and it did not work

Submitted: 6 months ago.Category: Smartphones
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Answered in 6 hours by:
12/7/2017
Technician: Joel Kalman, Electrical Engineer replied 6 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 986
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Electrical Engineer replied 6 months ago

Your Apple ID is the account you use to sign in to all Apple services. If you forgot your Apple ID or aren't sure that you have one, there are a few ways to find it:

Usually, your Apple ID is your email address.* First, try signing in with all prior email addresses that you might have used as an Apple ID.

  1. Go to your Apple ID account page at https://appleid.apple.com/#!&page= and click Forgot Apple ID or password.
  2. When you're asked to enter your Apple ID, click Forgot Apple ID.
  3. Enter your first name, last name, and email address. If you enter the wrong email address, you can try again with a different one

Do you have a Mac computer or have you ever purchased anything on iTunes?

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