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I had my phone completely charged. Had a short text message…

Customer Question
I had my phone...

I had my phone completely charged. Had a short text message and reply. The next time I wanted to use the phone. Nothing.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

On the back athere is (*) and the word speck. That's a star in the ( ) It's old. It's an apple I phone I believe

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Just in the past few hours. I've tried holding the on off button. Tried plugging it in to my computer and the computer didn't acknowledge it

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Nothing I can think of.

Submitted: 7 months ago.Category: Smartphones
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Answered in 30 minutes by:
12/6/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,592
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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