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Screen on IPhone suddenly went dark while I was listening to…

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Screen on IPhone suddenly...

Screen on IPhone suddenly went dark while I was listening to a voicemail. Siri still answers. Power on and off button doesn't seem to function. What should I try next?

Technician's Assistant: Have you tried a force reboot on your iPhone (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Tried that and the Apple logo came up for a second and disappeared.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That's all I know right now.

Submitted: 7 months ago.Category: Smartphones
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Answered in 49 minutes by:
12/6/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,626
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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