Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I suspect my phone is being hacked...I suspect a law

Customer Question
Hi, I suspect my...

Hi, I suspect my phone is being hacked...I suspect a law enforcement liaison for the school district was involved in covering a case of child abuse by a teacher towards a child. They wanted to see my evidence & I think they hacked my phone...I researched & discovered that our state uses cellebrite...do I have the right to know if my phone was hacked?

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

IPhone 7+ iOS 11.2

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I began suspecting in 1st week on nov, since then, I’ve noticed strange texts from 5 digit numbers that I’ve never received before, increases data usage in apps I hadn’t used, feee apple apps that I hadn’t fine loaded, static on calls, dropped calls & our bank account who we accessed yesterday without problem has us lucked out today because supposedly to many failed log in attempts were made by one of the phones in my family’s Plan. Aldo, data usage when I’m connected to WiFi occurring at times when I’m asleep or not using my phone.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just how can I find out for sure, I feel like I’m going craxy

Submitted: 8 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 8 minutes by:
12/6/2017
Technician: Kris8472,
 replied 8 months ago
Kris8472
Category: Smartphones
Satisfied Customers: 4,548
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Smartphones Question
Customer reply replied 8 months ago
Since november
Technician: Kris8472,
 replied 8 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

Ask Your Own Smartphones Question
Customer reply replied 8 months ago
What I would like to know is how could I verify if my phone(s) we’re hacked...I can fix it afterwards
Technician: Kris8472,
 replied 8 months ago

Hi,I see you have requested remote assistance but this failed to go through. I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the blockRegardsKris

Ask Your Own Smartphones Question
Customer reply replied 8 months ago
No I don’t want remote assistance, thankbyou
Technician: Harry, IT replied 8 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I need to upgrade my cell phone but I've been hearing a lot
Hi there, I need to upgrade my cell phone but I've been hearing a lot of differant things about the iPhones. I'm not sure if this is the kind of question I can ask but I've done some research and I'm … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just had my iPhone 6s battery replaced and want to keep the
Just had my iPhone 6s battery replaced and want to keep the new battery running efficiently. Can you recommend a good app that monitors battery health and usage? Also the new battery seems to drain fa… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I'm being hacked like yesterday I got a message from apple
I'm being hacked like yesterday I got a message from apple saying this is you newapple id . I didn't ask for one cause I don't know what it is really, a few days beforthat someone was trying to get in… read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
My iPhone 6 ,fully charged this morning, however my alarm
my iPhone 6 ,fully charged this morning, however my alarm did not go off, and the clock app is blank. This is not the main problem. All day the phone has powered off, every 2 minutes or so (tiny white… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have the app steps tracker that syncs with my Apple Watch.
I have the app steps tracker that syncs with my Apple Watch. But it's not gathering information correctly. Because it's 8:37 pm and it says that I have only given 24 steps.One of the biggest reasons w… read more
Samuel White
Samuel White
Owner and Expert Tech
273 satisfied customers
Quick question-on my iPhone 6 I have location services
Quick question-on my iPhone 6 I have location services turned off and I noticed when I do a Google search from Safari, if I scroll to the bottom of the page it reads that my Internet address or whatev… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought a smartphone 7 from a Store On Facebook. I met the
I bought a smartphone 7 from a Store On Facebook. I met the person asked pertinent questions. Gave him $400 for phone. We tried ALL day to get the phone unlocked, apps I… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I am afraid I may have had spyware put on my phone. What
Hi. I am afraid I may have had spyware put on my phone. What does the transfer data icon look like? Is that the circle that rotates in the upper left hand corner? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Nothing looking how to get into m wifes cell phone to see
nothing looking how to get into m wifes cell phone to see who she is texting … read more
Samuel White
Samuel White
Owner and Expert Tech
273 satisfied customers
I think my iPhone was hacked. I am trying to back up
i think my iPhone was hacked. I am trying to back up everything now so I can hit factory reset, but if my phone keeps being unresponsive, getting stuck on a screen or program, I guess I can't save all… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My smartphone seems to have a few problems I want to
My smartphone seems to have a few problems I want to address. When I scroll down on my text messages it will not let me scroll downward and it will scroll really fast upward as if someone else is usin… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Oh, please help, am disabled and know my phone is being
Oh Thomas, please help, am disabled and know my phone is being bugged/cloned/hacked by a neighbor who has been harrassing me , harming my dog and has recently been using rat poison and i have to do so… read more
Expert
Expert
7 satisfied customers
A message keeps coming up storage is full. I deleted quite a
A message keeps coming up storage is full. I deleted quite a few apps using a lot of the bytes. Now it said I had quite a few bytes available. Then out of nowhere it changed back to 0 bytes available.… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Ganesh thakur here just wanted to check if somebody could
Customer: hi ganesh thakur here just wanted to check if somebody could spy on my blaclkberry q10 ? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a grandfathered agreement with my cell phone carrier
I have a grandfathered agreement with my cell phone carrier to receive unlimited worldwide data service to my iPhone 5 at one flat fee. Is there an app that will make my phone a hotspot, so I can “lea… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
is it possible to hack into an iPhone without having physical
is it possible to hack into an iPhone without having physical access, intercept and send txt to contacts from that phone so that people receiving those txts believe the txt came from the iPhone? the r… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Hello there, I am currently going through a business dispute
Hello there, I am currently going through a business dispute and think my phone has been tapped. Can you advise me as to how I can check this, Iphone 4s.… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
can one put some form of parental block on internet access
I have given my son has his own cell phone (Blackberry Torch).Can one put some form of parental block on internet access for children. my son has easy access to porn etc. If not can one block internet… read more
MobileFoneNMacXpert
MobileFoneNMacXpert
Network Engineer III
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x