Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Just got iPhone X and can’t finish setting up iCloud. The…

Customer Question
HI. Just got iPhone...

HI. Just got iPhone X and can’t finish setting up iCloud

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

The latest

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

The problème is that it’s asking for my iPad passsord and it does not recognize it

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Customer reply replied 7 months ago
When trying to set up iCloud on my iPhone it asks also my iPad password ***** it does not recognize it.
Answered in 2 hours by:
12/6/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Technician: Harry, IT replied 7 months ago

What do you mean that it is asking for your iPad password?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
It’s two-factor identity. Apple uses someone’s other devices to confirm identity.
Technician: Harry, IT replied 7 months ago

Do you know whose device it is?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
Two-factor authentication I meant
Customer reply replied 7 months ago
My device of course.
Technician: Harry, IT replied 7 months ago

You said it was using someone elses device?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
Come on man. I’m taking in general terms. The tow-factor authentification asks for my iPad password ***** confirm my identity.
Customer reply replied 7 months ago
talking
Technician: Harry, IT replied 7 months ago

Do you mean it asks for your Apple ID password? I have no idea what you mean by "general terms" -- I can only use what you type to me.

Ask Your Own Smartphones Question
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,940
Experience: Smartphone support
Verified

Hi,

Is it asking for your Apple ID password?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
I have my Apple ID password, then my iPhone password, then it asks for my iPad password ***** it can’t recognize it.
Customer reply replied 7 months ago
I gave my Apple... i meant
Technician: Josh, Technician replied 7 months ago

I have never heard of it ask for your iPad password.

Do you mean that it is sending a code to your iPad as a 2-step authentication?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
It did send a code that I used at the start then went through the steps I said.
Technician: Josh, Technician replied 7 months ago

If it is requesting a code from your iPad then it is requesting a code that was sent to it.

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
How can I get reimbursed without going through a third technician?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I would like to have the same password for both my phone and
I would like to have the same password ***** both my phone and ipad. I don't remember my password ***** ***@******.*** … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Bought a iPhone 7 and by mistake entered a 4 digit passcode
Bought a iPhone 7 and by mistake entered a 4 digit passcode instead of 6. Naturally can't get pass the login screen because password ***** ***** How do I Change passcode from 4 to 6. … read more
Cris
Cris
60 satisfied customers
Phone volume does not work. I Phone 6s Plus IOS 11.2.5. One
One week- Phone was on Bluetooth in car. When I got out of car, phone volume is stuck on low volume. will not adjust. Headphones,bluetooth and speaker work fine … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I recently bought an ipad pro which was stolen. when i
I recently bought an ipad pro which was stolen. when i bought my ipad i set it up remotely with my iphone. why does my apple account show i am signed in yet i cannot see my ipad on my iphone. I also received a google message giving me a security alert that my ipad had been signed into … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
I want to transfer all information from old I phone to new I
I want to transfer all information from old I phone to new I phone … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My cell phone prompted me to update to version 10 but then
My cell phone prompted me to update to version 10 but then when I went to do it on my I Ad it said it was updated to 9.3.5 already?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an iPhone 4s that I can't remember the password
I have an iPhone 4s that I can't remember the password ***** unlock the phone. It is not backed up either. Is there a way to bypass this security code and back up the pictures on there to a computer?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I lost my iPhone and was given another phone by the company.
I lost my iPhone and was given another phone by the company. The new iPhone has the previous users information on it. How do I restore my PC backup to this new phone?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I received my iPhone 6+ in November. I cannot get it to sync
I received my iPhone 6+ in November. I cannot get it to sync calendars with my iPad and I cannot get the Bluetooth to work with my car link.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
someone is deleting text messages on my iPhone. the spyware
someone is deleting text messages on my iPhone. the spyware they are using has the term purplebuddy. How do I get these messages back?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
iPhone 5s disabled due to incorrect password ***** screen was
iPhone 5s disabled due to incorrect password ***** screen was in zoom mode. Could not get password ***** bc screen too large to find numerals.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Recently got help from local Simply Mac to sync iphone, ipad
Recently got help from local Simply Mac to sync iphone, ipad and macbook thru icloud. Set up icloud mail etc. All good until 2 days ago. Icloud asked for my password XXXXX I answered. An hour later wh… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Touch ID didnt work, finger must have been too dry; Ive forgotten
Touch ID didn't work, finger must have been too dry; I've forgotten the password XXXXX am locked out of my iPhone 5S. Can i reset the iPhone to factory presets and then download the latest backup from… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an Iphone 4S. This morning I woke to an update icon
I have an Iphone 4S. This morning I woke to an update icon in my settings bar. I clicked on update and it blew everything out of the water. It's like i have a brand new phone to set up starting with L… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have new iPhone 5 and cant set up email. Not accepting my
I have new iPhone 5 and cant set up email. Not accepting my Apple password. After rejecting my password XXXXX try and retrieve it without any success. I then successfully create a new password XXXXX t… read more
Vinod Menon
Vinod Menon
Customer Service
381 satisfied customers
I just lost all of my contacts and calendar entries that were
I just lost all of my contacts and calendar entries that were on my iphone when i was trying to sync with my macprobook - I think I am confusing things with this new iCloud i said to delete an old me … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have entered dates in the calendar on my ipad and want to
I have entered dates in the calendar on my ipad and want to transfer it to my iphone - but having problems.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have an iPad and an iPhone. When I tried to use my iPad
I have an iPad and an iPhone. When I tried to use my iPad to find my iPhone I ran into a problem. I open Safari and type in iCloud.com and I get a screen that gives me three choices - Set up iCloud (w… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x