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Have two I phones that are locked Have an ATT sim card

Customer Question
Have two I phones...

Have two I phones that are locked Have an ATT sim card installed and a Verizon sim card not yet installed when I got a message phones locked. need to unlock phones so I can cancel ATT and convert to Verizon. Have been to att and told they can't do it. Verizon says they can't either. YOu are my last hope to fix

Technician's Assistant: When did you last change your password ***** Apple ID?

Some time in Oct. 17

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Never heard of it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Am in VA moving from SC need to have at least 1 phone operational so furniture drive can lawyers etc. can contact me and me them

Submitted: 7 months ago.Category: Smartphones
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Answered in 18 hours by:
12/5/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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