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I have an iPhone 5s it doesn’t seem to want to stay on it…

Customer Question
I have an iPhone...

I have an iPhone 5s it doesn’t seem to want to stay on it goes on and goes off and it doesn’t keep a charge

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

It’s an Apple I phone 5S how do I find the number

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

It just started today I listen to a voice message from the Apple store saying it was because of the new system software and there was a way to fix it

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I just want to know if it can be fixed or if I have to get a new phone or if it maybe it’s the battery

Submitted: 7 months ago.Category: Smartphones
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Answered in 10 hours by:
12/4/2017
Technician: Richard, Smartphone Specialist replied 7 months ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,276
Experience: Extensive Smartphone Issue Resolvement
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please what you have tried to do already to resolve this?

Please let me know

Thank you

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Vinod Menon, Customer Service
Category: Smartphones
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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