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I cannot update my iPhone. I am connected to the Internet…

Customer Question
I cannot update my...

I cannot update my iPhone. I am connected to the Internet but it gives me a message that I am not connected.

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

Let me go look.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Power and broadband are green steady

Submitted: 7 months ago.Category: Smartphones
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Answered in 11 hours by:
12/4/2017
Technician: Richard, Smartphone Specialist replied 7 months ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,103
Experience: Extensive Smartphone Issue Resolvement
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me what you have already tried to do to resolve this?

Please let me know

Thank you

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Customer reply replied 7 months ago
I "forgot" the wifi and then I reset and it still is not working
Technician: Richard, Smartphone Specialist replied 7 months ago

Thanks

Can you please disconnect the power to the wifi router, wait 5 minutes, connect the power cable and then forget the wifi network on the phone and connect again.

Tell me if it then functions correctly please.

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Customer reply replied 7 months ago
No, it did not work
Technician: Richard, Smartphone Specialist replied 7 months ago

On the iPhone, please go to settings, general, reset, reset network settings.

Once done, connect again to the wifi network and tell me how it then functions please

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Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,103
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