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I changed my password four days ago and waited the 72 hours…

Customer Question
I changed my password...

I changed my password ***** days ago and waited the 72 hours but still can't get my new phone to work

Technician's Assistant: When were you last able to use your phone?

Wednesday

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I did

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I just want t get into my phone

Submitted: 7 months ago.Category: Smartphones
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Answered in 4 hours by:
12/3/2017
Technician: ElectronicsPete, Engineer replied 7 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,373
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: ElectronicsPete, Engineer replied 7 months ago

What is the make and model number of the phone?

What password ***** you change?

What error are you getting when you try to log in on the phone?

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Technician: ElectronicsPete, Engineer replied 7 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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