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IPhone 6 iOS 11.1. I forgot the passcode and tired several…

Customer Question
Hello Samuel Technician's Assistant:...

Hello Samuel

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

IPhone 6 iOS 11.1

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

I forgot the passcode and tired several until it became disabled I plugged in my Mac with iTunes open

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

ITunes reports: iTunes coud not connect to this iPhone. The value is missing

Submitted: 7 months ago.Category: Smartphones
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Customer reply replied 7 months ago
Are you working on this problem?
Customer reply replied 7 months ago
Hello......
Answered in 17 minutes by:
12/3/2017
Technician: Justin Johnson,
 replied 7 months ago
Justin Johnson
Category: Smartphones
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 7 months ago
ok Justine, go ahead
Customer reply replied 7 months ago
I prefer you send instructions
Customer reply replied 7 months ago

I

Technician: Richard, Smartphone Specialist replied 7 months ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,110
Experience: Extensive Smartphone Issue Resolvement
Verified

Hi there and welcome

What is the message you now see on your phone?

Please let me know

Thank you

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Customer reply replied 7 months ago
I have already solved my problem, it took much too long waiting for your reply
Technician: Richard, Smartphone Specialist replied 7 months ago

ok, if you need anything else, please let me know

thank you

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