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I agreed to upgrade my cell phone software. After the

Customer Question
I agreed to upgrade...

I agreed to upgrade my cell phone software. After the program finished it asked to insert my Email as my apple ID. When I put in my only Email the program said it was invalid because it was alreaddy takenmt Icalled apple and waited for over an hour for an advisor to anser.

Technician's Assistant: Which software or app can I help with?

She was nasty and told me to go to an apple store and hung-up. Now I am on hold again / Can you get my phone to work again?

Technician's Assistant: What have you tried so far with your Apple software?

I can't do anything I'm locked in the last stage of your software update/

Submitted: 7 months ago.Category: Smartphones
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Answered in 2 days by:
12/5/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,601
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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