Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Really having trouble! I was trying to transfer from my

Customer Question
Really having trouble! Technician's...

Really having trouble!

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I was trying to transfer from my iPhone 6 plus to the iPhone 10X

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I was on phone with apple support last night for over 2 hours. I was trying to restore and backup and iTunes wouldn't allow it so each backup took a half hour and then failed finally she had to go and put me in touch with ichat but then they came back when I wasn't facing computer and left and I haven't been able to fix it problem was when I first tried to use directions my last backup must have been my iPad so I have all iPad no iPhone backup on my new phone now my old phone won't work and I'm leaving out of the country in two hours help please!!! :-)

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

You want more? :-) wait what? I have apple care

Submitted: 8 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
please
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 days by:
12/5/2017
Technician: Harry, IT replied 8 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,841
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I am t. I received mu iPhone X and am trying to restore it
i received mu iPhone X and am trying to restore it fro my iTunes back up and only get a connect to iTunes screen … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have a new iPhone 8 for my wife who dropped her iPhone 6
i have a new iPhone 8 for my wife who dropped her iPhone 6 into the washing machine. I had managed to to do an iCloud and manual store of her phone to the computer before she did this thank goodness. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iphone wouldn't allow me to press certain numbers on
My iphone wouldn't allow me to press certain numbers on device for some reason, but I kept trying. Now my phone is blocked. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Too much on my iphone no memory left. have to backup files
too much on my iphone no memory left. have to backup files then delete. Want to be able to look at files from a windows 10 computer… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I forgot my password on my iPhone 7. On tusday. No I didn't
I forgot my password ***** my iPhone 7 JA: When did you last change your password ***** Apple ID? Customer: on tusday JA: Did you try resetting through Apple's online account reset tool? Customer: no … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
My iPhone 8Plus was stolen, when I got it back it was
My iPhone 8Plus was stolen, when I got it back it was locked, and I spent 3 hours getting it unlocked and my number switched back. But I lost all my contacts and 1700 songs in my music, and most of my… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Ny iphone is disabled. i can't get it to work, I don't know.
I don't know. I am 86 years old and not very good with my iPhone. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Yesterday I updated iTunes and then updated my phone and
Hi yesterday I updated iTunes and then updated my phone and when I went to restore my phone all it has now is a black screen with the apple sign can't turn the phone on at all and is having trouble tu… read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
I have an iPhone 4s and I just tried to download the new
I have an iPhone 4s and I just tried to download the new operating software and my phone is incapacitated. I can't even get it to work. Can you help? Thanks Paul… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I own an Apple Iphone, 3. reason it did not recognize
I own an Apple Iphone, 3. For some reason it did not recognize my code today. I have not changed the code since I have the phone, and it has been in my possession exclusively. After several attempts, … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I just updated my IPhone 4 to IPhone 6 but I can not transfer
I just updated my IPhone 4 to IPhone 6 but I can not transfer my photos from my old phone to my new phone. canyoy help me.… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I set a passcode lock which is not what I thought I had entered.
I set a passcode lock which is not what I thought I had entered. Unfortunately, this is not the first time! Last time this happened I was able to plug my phone in (to my mac) and retry multiple codes … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I have had my iphone for about 2 years and has worked well
I have had my iphone for about 2 years and has worked well all along, until yesterday. I had the phone in my truck and left it for 2 hours in the truck. When I returned to the truck and tried to see i… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
2 part question!Part 1 i pay for two iphones on the one account.
2 part question! Part 1 i pay for two iphones on the one account. One is for my use the other for a family member. Each has a different plan. We live in different cities. We just tried to put an itune… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Touch ID didnt work, finger must have been too dry; Ive forgotten
Touch ID didn't work, finger must have been too dry; I've forgotten the password XXXXX am locked out of my iPhone 5S. Can i reset the iPhone to factory presets and then download the latest backup from… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
How recover photos from crashed iPhone 4 USB cable icon?
How do I recover photos from a crashed iPhone 4? I was in the process of trying to getall of my photos and videos onto my PC, iTunes suggested update to software, the update failed and now iTunes says… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I lost my contacts on my Iphone 5, I have them on my Ipad how
I lost my contacts on my Iphone 5, I have them on my Ipad how do i transfer from iPad to iPhone?… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
Please help me unlock my iphone. I put one on really not knowing
Please help me unlock my iphone. I put one on really not knowing what I was doing and now I can't unlock it. I have all my information... account number etc.… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x