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My iPhone was updated to iOS 11.1.2 last night and I am have…

Customer Question
My iPhone was updated...

My iPhone was updated to iOS 11.1.2 last night and I am have trouble completing the update. When I put in my ID password ***** is saying verification failed. If I skip this and follow through all other info comes up as correct.

Technician's Assistant: What kind of Apple device do you have? What version of iOS are you running?

I have an I phone 6 running update of iOS 11.1.2

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Phone updated last night , cannot complete update as it will not accept my ID password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thankyou

Submitted: 7 months ago.Category: Smartphones
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Customer reply replied 7 months ago
Thankyou for your help I have no got access to my iohone
Answered in 3 days by:
12/5/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,621
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Harry, thankyou for your reply no I do not need help with my question.
Technician: Harry, IT replied 7 months ago

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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