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I have my old iPhone phone which I forgot the passcode. am…

Customer Question
Hi my name is...

Hi my name is rama. I have my old iPhone phone which I forgot the passcode. am not able to access to unlock it online

Technician's Assistant: When were you last able to use your phone?

A year and a half ago. now I have iPhone 6

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I tried my old password ***** times and it has been disabled for an hour frustrating. i wanted to donate to someone who is waiting outside:-(

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I tried to connect to my iTunes to reset my password ***** it won't let me as it is locked

Submitted: 7 months ago.Category: Smartphones
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Answered in 6 minutes by:
11/30/2017
Technician: Ashik, Smartphone Tech replied 7 months ago
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,345
Experience: Experience with iPhone and other Smartphones
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Since it is disabled, you will have to fix it using your computer. This process will take some time.

Are you talking to me from your computer now ?

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Customer reply replied 7 months ago
From my cell phone
Technician: Ashik, Smartphone Tech replied 7 months ago

Do you have a computer there ?

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Customer reply replied 7 months ago
No thank u.
Technician: Ashik, Smartphone Tech replied 7 months ago

Secure remote is completely optional and an automatic offer from this site. Do you have a computer there ?

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Customer reply replied 7 months ago
No phone call please. Take me off of the conversation and please dont charge me. I am hoping the information is i put in is safe
Technician: Ashik, Smartphone Tech replied 7 months ago

It was an automatic offer from this site. I can continue to help you here.

If you don't want to continue, then you can contact the customer support at***@******.*** and they will refund you.

Best Regards,

Ashik

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Customer reply replied 7 months ago
Thanks for understanding. I am a tech specialist myself. So i just needed some advice thats it
Customer reply replied 7 months ago
I dont want to commit to any amount
Technician: Ashik, Smartphone Tech replied 7 months ago

No problem. The phone call offer was automatic from this site, not by me. You can contact the customer support at***@******.*** and they will refund you.

Best Regards,

Ashik

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Customer reply replied 7 months ago
Can u give me the phone number to customer service for refund please
Technician: Ashik, Smartphone Tech replied 7 months ago

1-***-***-****

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Customer reply replied 7 months ago
Thank u
Technician: Ashik, Smartphone Tech replied 7 months ago

No problem

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