Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I JUST RESET MY IPHONE 5S AND WHEN I TRY TO SET IT UP, IT…

Customer Question
HI.. I JUST RESET...

HI.. I JUST RESET MY IPHONE 5S AND WHEN I TRY TO SET IT UP, IT FAILS TO ACTIVATE.. THE MESSAGE THAT SHOWS UP ON MY SCREEN IS "YOUR IPHONE COULD NOT BE ACTIVATED BECAUSE THE ACTIVATION SERVER CANNOT BE REACHED".. NOT SURE WHAT ELSE I AM SUPPOSED TO DO..

Technician's Assistant: What state are you in? It matters because laws vary by location.

VIRGINIA

Technician's Assistant: Has anything been filed or reported?

NO.. THIS IS A PHONE I'VE BEEN USING ALREADY.. I JUST DECIDED TO GIVE IT OUT TO MY LIL NIECE SO IN ORDER NOT TO WASTE TIME DELETING MY PHOTOS AND EVERYTHING ONE BY ONE, I DECIDED TO RESET IT BY ERASING ALL CONTENT AND SETTINGS..

Technician's Assistant: Anything else you want the lawyer to know before I connect you?

NOT THAT'S ALL..

Submitted: 4 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 7 hours by:
11/30/2017
Technician: ElectronicsPete, Engineer replied 4 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 19,722
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Smartphones Question
Technician: ElectronicsPete, Engineer replied 4 months ago

The two major causes of this are:

  1. Network related - change the network used to connect
  2. iOS related - something is amiss with the code signing / provisioning

To fix this,

  1. Hold the Power and Home buttons until the phone reboots and you see the Apple logo.
  2. Release the Power button but keep holding the Home button.
  3. Release the Home button when you see the iTunes logo and the connector below it.

Do this while connected to iTunes. Click Restore.

It is a large update and will take a while. Apple servers are currently getting slammed quite hard, so be patient :)

--------------------
Happy Holidays!
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
--------------------

Ask Your Own Smartphones Question
Was this answer helpful?
Ask ElectronicsPete Your Own Question
ElectronicsPete
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 19,722
19,722 Satisfied Customers
Experience: Electronic Engineer

ElectronicsPete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

378 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

285 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Joel Kalman

Joel Kalman

Electrical Engineer

59 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

< Previous | Next >

Related Smartphones Questions
How can I get my book favorites back? I don't know what I
How can I get my book mark favorites back? I don't know what I did but I lost most of them on my iPad and iphone … read more
Harry
Harry
1,401 satisfied customers
Have issues with my apple id,was locked out a few days
hi there ,have issues with my apple id,was locked out a few days ago,went through the process,and was sent a text saying i will have some sort of code within 24 hours ,still havent received anything a… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I was just wonder why my Apple is is all of a sudden not
I was just wonder why my Apple is is all of a sudden not functioning!! I've tried resetting it to no avail, and now I can't download any apps or make online purchases.....PLEASE HELP ME, confused and … read more
Harry
Harry
1,401 satisfied customers
I switched to my new i phone and lost my PW and google is
hi I switched to my new i phone and lost my PW and google is sending codes to my old iphone 6 … read more
Harry
Harry
1,401 satisfied customers
I am stuck in Max battery save mode on my Samsung Note 8.
I am stuck in Max battery save mode on my Samsung Note 8. Everything was fine for about 2 months, and I've have issues with the home screen the past 2 months. I worked with Verizon or Samsung to figur… read more
ElectronicsPete
ElectronicsPete
Engineer
19,722 satisfied customers
I have my iPhone ID, my password, my sign on passcode when I
I have my iPhone ID, my password, my sign on passcode when I do not use my right thumb. Recently, we have an electrical fire at my home and my iPhone was being charged at the time. I re-entered my hom… read more
Harry
Harry
1,401 satisfied customers
Last night I discovered the entry, containing all my
Last night I discovered the entry, containing all my passwords, was missing from Notes on my iPhone SE. I called it PANSIES, and as I know I didn't delete it, I wonder if having created a file on my M… read more
Ashik
Ashik
Master\u0027s Degree
5,099 satisfied customers
My daughter Is 16 and hiding information that she is
My daughter Is 16 and hiding information that she is planning run away with a guy and I'm trying to find out who the guy is but she will not unlock her phone it is in my name is ***** ***** to unlock … read more
Harry
Harry
1,401 satisfied customers
I'm trying to update my iPhone 6 plus throught my computer.
I'm trying to update my iPhone 6 plus throught my computer. Nothing is happening. Prior to plugging it in, the phone said it needed to be updated and I pressed begin and it was not able to load get th… read more
Ashik
Ashik
Master\u0027s Degree
5,099 satisfied customers
I bought a new iPhone today and cannot get into yahoo as I
I bought a new iPhone today and cannot get into yahoo as I do not wish my new and old phones associated … read more
Harry
Harry
1,401 satisfied customers
It is locked due to scam. How do I unlock it. What is the
It is locked due to scam. How do I unlock it JA: When did you last change your password ***** Apple ID? Customer: what is the CSC/CVV. I do not have an apple card JA: The Mac Technician will be able t… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I purchased a new iphone 6 some months ago. We downloaded
i purchased a new iphone 6 some months ago. We downloaded info from the wifes phone including her apple/itunes setup. I want to set up seperate a/c. we do not have the old password ***** ID to clear m… read more
Samuel White
Samuel White
Owner and Expert Tech
235 satisfied customers
Back at the beginning of March I did a account recovery for
Hello so back at the beginning of March I did a account recovery for my iPhone and iPad that I just recently purchased .... I received an email and talk to 2-3 technician spent around 4 hours on phone… read more
Harry
Harry
1,401 satisfied customers
Oh it's not my email. It's my mobile app, it has the wrong
Oh it's not my email. It's my mobile app, it has the wrong phone number, so I can't get an Uber... Please help ! … read more
Harry
Harry
1,401 satisfied customers
I need to set up new phone keep same number. 4glite
i need to set up new phone keep same number JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: 4glite lgstylo3 JA: How long has this been going on with your smartphone?… read more
Harry
Harry
1,401 satisfied customers
Got a IPhone 6 with a bad battery (81 percent). I live near
Got a IPhone 6 with a bad battery (81 percent). I live near Auburn Alabama. Where can I get new battery installed? Web site says the nearest Apple retail store is in Birmingham. Anything Closer? … read more
Harry
Harry
1,401 satisfied customers
I cant remember my new password to turn on my apple phone.
i cant remember my new password ***** turn on my apple phone … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have an IPhone 5c it is now shutting off at random times
i have an IPhone 5c it is now shutting off at random times and not coming on until i plug it in the power cord wait a moment....or a few minutes then i push the top button...the apple comes on and in … read more
Harry
Harry
1,401 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x